Mike Fitzpatrick Ford

Terrible Service Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed the issue car was originally brought it for either. Charged $1,300 for repair that didn't fix the issue then told that another $900 repair was needed. Conveniently did not have the old parts that were replaced to see if they actually were defective. Bring your vehicle here at your own risk. More

2016 New Car Purchasing Experience This is the first time we've visited this Dealership and now will go nowhere else for Fords. We were very impressed with the friendliness, honesty, an This is the first time we've visited this Dealership and now will go nowhere else for Fords. We were very impressed with the friendliness, honesty, and follow-up we received during our purchase. We would especially recommend dealing with Jason Gale (and his boss) who went out of their way to get us the best deal possible. More

Quality Service I was traveling from Maine to Georgia and back with my F250 Super Duty to tend to family matters. Along the way, I began to experience brake issues. I was traveling from Maine to Georgia and back with my F250 Super Duty to tend to family matters. Along the way, I began to experience brake issues. I managed to arrive at my destination and fix the front brakes myself, but the problems continued with the rear brakes. I brought my truck to Fitzpatrick Ford for diagnosis and repair on a Wednesday and they completed the repair the next day. My only cavil was that I had to wait for parts. Their service work was complete and thorough and I trusted the repair enough to drive the truck and tow a car back to Maine safely. Ferdinand Figueroa was my service adviser and I cannot say enough about his professionalism. He was a very busy man, but he was polite and courteous and very attentive to my need to travel a long distance safely. I also used the shuttle service to get back and forth to Fitzpatrick Ford while the repair was being done. "Buck" was the driver and he was prompt, professional, courteous and polite. More

Staff unfriendly and demeaning We went to get a part, asked some of the guys in uniform. They obviously found themselves very funny but as a customer I found their sarcasm and 'you We went to get a part, asked some of the guys in uniform. They obviously found themselves very funny but as a customer I found their sarcasm and 'you should know better' directions very demeaning. Oh and my 3 inch plastic part cost $45. Last visit I am afraid. More

service after the sale I have had my F-150 for about two years now. I have found the entire dealership of Mike Fitzpatrick Ford of Newnan, GA to be great, from the administr I have had my F-150 for about two years now. I have found the entire dealership of Mike Fitzpatrick Ford of Newnan, GA to be great, from the administrative personnel, the service department and the sales department all go above and beyond to make you feel welcome and important when you return for service. More

Service Department Both of my vehicles were purchased from Mike Fitzpatrick Ford and I have been dealing when necessary over the last 9 years with the service department Both of my vehicles were purchased from Mike Fitzpatrick Ford and I have been dealing when necessary over the last 9 years with the service department. My experience with the service at this dealership has been outstanding due in no small part to Service Advisor Charlie Filkins. Charlie has gone above and beyond every time I have needed any service done. This man is the kind of employee that makes or breaks a business and the reason I believe for many of your repeat customers. I would hope that the company appreciates work even half as much as this customer. Edward C. Ragan, II Peachtree City, GA. More

We LOVED our entire experience! From the time we got out of our car until the time we left with our new/used car it was the smoothest process we have ever experienced. Jason Gale me From the time we got out of our car until the time we left with our new/used car it was the smoothest process we have ever experienced. Jason Gale met us in the parking lot on his way leaving due to the weather. He could have easily said "Come back tomorrow" but instead he asked what we were looking for and price range and we told him and literally someone that day had just upgraded and that car met all our requests. He texted me the next day with the specifics, we then test drove it and we loved it. He was very patient with us and our kids. By the end of the process we felt like family with him. He spent a great deal of time with us and was able to help negotiate the out the door cost. Mike Jr. was fantastic and very patient with my son. We just can't say enough good things about Mike Fitzpatrick. Everyone was wonderful and friendly. Thank you for renewing our faith in honest car dealerships. More

Wonderful and easy process Really great experience from the moment I walked in to the time I drove off the lot. Trey was helpful and knowledgeable. I will definitely recommend t Really great experience from the moment I walked in to the time I drove off the lot. Trey was helpful and knowledgeable. I will definitely recommend this dealership to friends and family. More

Parts/Service Their service work is always delivered on time and completed. Plus they have provided me with parts when needed. The staff is always friendly and ma Their service work is always delivered on time and completed. Plus they have provided me with parts when needed. The staff is always friendly and make sure that I am being taken care of!! More

We came in on the way to a ball game just to check out an Edge and an Explorer. Jason Gale helped us out tremendously. We test drove an Edge and looked at the features of both. He took a lot of time wit Edge and an Explorer. Jason Gale helped us out tremendously. We test drove an Edge and looked at the features of both. He took a lot of time with us when he knew we weren't ready to buy. No pressure. i would recommend him to anyone. More