Mike Erdman Nissan

Both people I dealt with in the body shop (Wilma and Cynthia) were rude and unpolite. I work in customer service myself and understand the importance of dealing with and retaining customers. I know th Cynthia) were rude and unpolite. I work in customer service myself and understand the importance of dealing with and retaining customers. I know they also had to deal with my insurance company, which may not have been pleasant. However that should not have been a reflection on the way they treated me. I was very unsatisfied with their attitudes and would not give them any business in the future, nor would I recommend them to anyone else. I took my vehicle to them assuming they would provide quality workmanship as the OEM, they did not do any sort of explaination as to the work performed and didn't even show me where my car was when I came to pick it up. I couldn't be more displeased. More

Billy Stevens, service department, is exceptional. Billy is professional and personable. He is has always been there to help me out in my predictaments(nails in my tires) although the cost to repair seemed is professional and personable. He is has always been there to help me out in my predictaments(nails in my tires) although the cost to repair seemed a little high, I would'nt take my car anywhere else. I know I can trust the SD to do the best work possible when it comes to maintenance. More

Billy has been taking care of all my car maintenance needs for the past year and has done an outstanding job with customer service and maintenance recommendations. Every time I have called or shown up, needs for the past year and has done an outstanding job with customer service and maintenance recommendations. Every time I have called or shown up, he has accommodated my busy schedule to ensure I get the best service available...and of course the service received is and has always been outstanding. More

I was dreading looking for a new car. But Charlie Hodge and the staff made this a very pleasurable. They have definately made me a customer for life and didn't just sell me a car. They were the best I have and the staff made this a very pleasurable. They have definately made me a customer for life and didn't just sell me a car. They were the best I have ever delt with. I checked with another dealer and was so digusted with the hustle and BS that I left the dealership and went home. I LOVE my new Nissan Altima !!! More

The autobody department was extremely helpful and very kind. I brought our teenagers' car in to replace the bumper, fix a ding on the hood and buff the headlamp covers. They were able to take the car in r kind. I brought our teenagers' car in to replace the bumper, fix a ding on the hood and buff the headlamp covers. They were able to take the car in right away to start working on the hood and offered to have their courtesy van take me home. The car was finished on time and they arranged to have their courtesy van pick me up and bring me to the shop. When I looked for the car in the parking lot I couldn't even identify it because it looked so new. All the employees I dealt with were friendly and professional. More

This dealership will LIE and try to RIP YOU OFF!!! I was interested in a 370z 40th Anniversary model but their salesman Dan Davis said they didn't have in stock but will get it in for me. I went to Truecar. interested in a 370z 40th Anniversary model but their salesman Dan Davis said they didn't have in stock but will get it in for me. I went to Truecar.com to find out what a good price for that car is selling for, and Dan actually offered me a great price. He just need a $1000 deposit to get the car. I know I have great credit, so I told him that I will get my own financing to pay for the car, and will not use their finance department. He understood and actually gave me some advice as to which banks to go to for the best rates. We did a lot of communication via cell phone text messaging. So, with the price of the car and the method of payment agreed upon, I wrote them a check for $1000. They were able to get the car in that same day, which surprised me, since I haven't had the chance to get me own financing. But I agreed to see what their finance guy can offer, and if it's comparable to what I can get elsewhere, I was willing to finance thru them. Their finance guy offered me some crazy high interest rates, so I kindly decline and advised them I'll get my own financing and come back in a few days. Then they threw me a shocker! They said I HAD to finance thru them in order to get the car at the price they offered. I was stunned. I specifically told Dan that I wanted to get my OWN financing before I gave them a check for $1000, but now that they have my money, they CHANGED the agreement. I've been hustled! They had full intention of getting their profit back from the high interest rates of their own financing. When I walked out of their dealership, they didn't even stop me and try to work something out, because they just gained $1000. Or so they thought. I quickly put a Stop Payment on that check so they couldn't cash it. Days went by and I never heard from them, because they probably were happy and laughing that they were able to scam someone out of $1000 without selling a single thing. Once they realized I put a Stop Payment on that check, their General Sales Manager John Santerfeit called me. The first thing he said was threaten to turn me over to the DA for stealing $1000 from them. Seriously?? He didn't even try to talk to me in a civilized manner and work things out, he just straight up threaten me. But I agreed to come back into the dealership and talk to Dan and John and see what they had to say. Dan said he told me that I had to use their financing. I said I told him I wanted to get my own financing. Of course John believed Dan. Luckily, I had records of text messages between me and Dan which proved my point, that I was telling the truth, that Dan knew how I wanted to finance the car. But John even had the audacity to say that those text messages didn't prove anything. At that point I have had enough. I told him he can do whatever he wants, turn me in to the DA, whatever. I wanted the contact info to Mr Mike Erdman, to advised him of my situation, which John refused to give me because he knew he would be screwed. I threatened to contact ABC, NBC, CBS news to let them know that their dealership runs an unethical operation. And, because i own a business in a mall next to their dealership, I told them that I would put up signs at my store which will read "Mike Erdman Nissan tried to rip me off" for all mall customers to see, 11 hours a day, 7 days a week. They can try to get $1000 from me, but I will make them lose hundreds of thousands, if not millions, in sales by what I can do. We'll see what happens. More

I have purchased 4 vehicles from this dealer and always had great experiences with the sales people. I have worked with 3 different sales people in the last 10 years and walked away satisfied every time. 2 had great experiences with the sales people. I have worked with 3 different sales people in the last 10 years and walked away satisfied every time. 2 of the cars were new and 2 used so I have had both experiences more than once. I have found them to be one of the most honest car sales lots in Merritt Island as I have visited several of them in my search for a vehicle 2 of these times. The last two purchases were repeat purchases because of the fact that I hold them as my "Preferred" dealer from now on. Definitely check this dealer out and speak to Carlton or Jonathan about a car (they are the best). More

Horrible experience!!! DO NOT GO HERE!! They lie, and manipulate!! Bought used car for teeanger, drove it off the lot and check engine light comes on within 24 hours. They refused to talk to us. Find o manipulate!! Bought used car for teeanger, drove it off the lot and check engine light comes on within 24 hours. They refused to talk to us. Find out - needs a new transmission. $2000!!! LIARS!!! They said carfax shows it was a good car, one owner, no major problems. THEY KNEW THIS!! It didn't just happen 24 hours after they cashed our check! Kyle would agree to make minor repairs our mechanic had suggested - replace a sensor, flush transmission fluid until we paid for the car and signed the paperwork. That should have been a red flag for us! Crappy dealer!!! We will never go to any of these dealerships again!!! More

They are not willing to come down and negociate on price at all on their cars!! They are set on their prices and what you see on the car is what they wabt to charge you!! We tried and tried to negociate but at all on their cars!! They are set on their prices and what you see on the car is what they wabt to charge you!! We tried and tried to negociate but they just would not come down. The salesman were pretty nice though. More

I wanted an 01 to 04 Nissan truck. I have limited income and need to keep the payments low, and this dealership was very accomodating and the salesman was tops... He showed me many models of used trucks and and need to keep the payments low, and this dealership was very accomodating and the salesman was tops... He showed me many models of used trucks and SUV's they had on the lot and I found what I was looking for and they were awesome to deal with. I would reccommend this dealership to my friends and family for sure. Very good experience here!! More