Mike Castrucci Ford of Alexandria

Wonderful. I've had issues going elsewhere. Beyond happy with my experience here. If I purchase another vehicle, i will for sure be back! Thank you!! I've had issues going elsewhere. Beyond happy with my experience here. If I purchase another vehicle, i will for sure be back! Thank you!! More

Salesman was polite and knowledgeable. Good buying experience. Looked at used trucks in very inclimate weather. Salesman Matt stayed with us the whole time. He was very polite and courteous Good buying experience. Looked at used trucks in very inclimate weather. Salesman Matt stayed with us the whole time. He was very polite and courteous. He was aware of truck information and attributes. More

Excellent sales experience. Mike Routt was a pleasure to work with. He found the exact truck we wanted and made the buying experience a simple process. Worked with us to get all Mike Routt was a pleasure to work with. He found the exact truck we wanted and made the buying experience a simple process. Worked with us to get all the options done and accessories installed in a timely efficient manner. The New Car Sales Manager Gary Edmondson checked on us during the sale and was also very nice to work with. The dealership is clean and inviting, coffee and hot chocolate available for the customer. The morning donuts and after noon fresh baked cookies are a treat. I am very pleased with the overall experience buying from this dealership. Thank You. More

Very satisfactory experience Very friendly and helpful. Had to use special financing due to unforeseen issue, bent over backwards to get my deal done to meet my satisfaction. Very friendly and helpful. Had to use special financing due to unforeseen issue, bent over backwards to get my deal done to meet my satisfaction. More

Roger puts his customers first When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but didn't know where to get it. Castrucci had the one my wife wanted used with Ford certified guarantee. Roger answered my email quickly and stayed in contact on my terms when I needed. He fought for every penny off I could get and was direct and honest every step of the way. I heard the used car manager threaten to not even give me that deal, but Roger stuck up for me. We got a fair price that we were good with. It was after that that Roger really came through for us. I surprised my wife with it at her work when I noticed a sizable scratch that was not there upon first look. She was too excited to get her new Flex to care at that moment. I called Roger's cell phone, .expecting a battle or apathy since they got the sale and I couldn't truly prove I didn't just damage it on my own. Well, he got an appointment to fix it promptly. The service department gave me a loaner and I felt important with their treatment. There's a little more. Hang on. Days after getting it back I noticed it was not fixed properly at all. I really expected a battle at this point to fix it, but Roger again fought to make things right again, and Did. Long after earning his commision he continued to earn it. I'll just say I'm glad he was the one that answered my email. I would not want to put up with the used sales manager without him. My wife absolutely loves her car still, and it is awesome with 3 kids and all the cargo. More

Another Great Castrucci Alexandria Experience...! My last 6 cars (and/or trucks) have been bought from Mike Castrucci Alexandria and once again another great experience. Roger Lyons showed me the car My last 6 cars (and/or trucks) have been bought from Mike Castrucci Alexandria and once again another great experience. Roger Lyons showed me the car i saw online and answered all my questions about the one on the lot... after he sent me on my test drive he again asked if i had any additional questions and again ansewered honestly and with bias. needless to say i left with the car that i was looking at and thanks to Roger and the staff for friendly service. And i left knowing i got a good deal. I've never felt pressured nor have i ever felt cheated with any of my vehicle purchases from here... Thanks guys! More

Great experience Great experience. No problems. Quick and easy to deal with. Very friendly and polite. Didnt hound me for a sale. They let me look for what I was inter Great experience. No problems. Quick and easy to deal with. Very friendly and polite. Didnt hound me for a sale. They let me look for what I was interested in. More

Roger Rocks Thanks for Roger next time being the car up clean-it was reAl dirtty on the inside.. but he cleaned it up some when mention Thanks for Roger next time being the car up clean-it was reAl dirtty on the inside.. but he cleaned it up some when mention More

Excellent customer service, very friendly Roger was a wonderful salesman. He was very understanding as to what I was looking for and willing to work with me on the trade in and paperwork. He h Roger was a wonderful salesman. He was very understanding as to what I was looking for and willing to work with me on the trade in and paperwork. He helped me through the entire process and even stood outside in the cold weather to talk with me as I waited for the car to be finished detailing and filled up with gas. I would highly recommend him to anyone looking to get a used car! More

No pressure experience We had such a great car buying experience at Mike Castrucci Ford in Alexandria. Chris was awesome. He never once pressured us into buying and answ We had such a great car buying experience at Mike Castrucci Ford in Alexandria. Chris was awesome. He never once pressured us into buying and answered all questions we had. he really let us make the decision and didn't have to persuade us in any way. We will definitely buy another from him. More