Mike Castrucci Ford of Alexandria

Roger puts his customers first When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but didn't know where to get it. Castrucci had the one my wife wanted used with Ford certified guarantee. Roger answered my email quickly and stayed in contact on my terms when I needed. He fought for every penny off I could get and was direct and honest every step of the way. I heard the used car manager threaten to not even give me that deal, but Roger stuck up for me. We got a fair price that we were good with. It was after that that Roger really came through for us. I surprised my wife with it at her work when I noticed a sizable scratch that was not there upon first look. She was too excited to get her new Flex to care at that moment. I called Roger's cell phone, .expecting a battle or apathy since they got the sale and I couldn't truly prove I didn't just damage it on my own. Well, he got an appointment to fix it promptly. The service department gave me a loaner and I felt important with their treatment. There's a little more. Hang on. Days after getting it back I noticed it was not fixed properly at all. I really expected a battle at this point to fix it, but Roger again fought to make things right again, and Did. Long after earning his commision he continued to earn it. I'll just say I'm glad he was the one that answered my email. I would not want to put up with the used sales manager without him. My wife absolutely loves her car still, and it is awesome with 3 kids and all the cargo. More

Another Great Castrucci Alexandria Experience...! My last 6 cars (and/or trucks) have been bought from Mike Castrucci Alexandria and once again another great experience. Roger Lyons showed me the car My last 6 cars (and/or trucks) have been bought from Mike Castrucci Alexandria and once again another great experience. Roger Lyons showed me the car i saw online and answered all my questions about the one on the lot... after he sent me on my test drive he again asked if i had any additional questions and again ansewered honestly and with bias. needless to say i left with the car that i was looking at and thanks to Roger and the staff for friendly service. And i left knowing i got a good deal. I've never felt pressured nor have i ever felt cheated with any of my vehicle purchases from here... Thanks guys! More

Great experience Great experience. No problems. Quick and easy to deal with. Very friendly and polite. Didnt hound me for a sale. They let me look for what I was inter Great experience. No problems. Quick and easy to deal with. Very friendly and polite. Didnt hound me for a sale. They let me look for what I was interested in. More

Roger Rocks Thanks for Roger next time being the car up clean-it was reAl dirtty on the inside.. but he cleaned it up some when mention Thanks for Roger next time being the car up clean-it was reAl dirtty on the inside.. but he cleaned it up some when mention More

Excellent customer service, very friendly Roger was a wonderful salesman. He was very understanding as to what I was looking for and willing to work with me on the trade in and paperwork. He h Roger was a wonderful salesman. He was very understanding as to what I was looking for and willing to work with me on the trade in and paperwork. He helped me through the entire process and even stood outside in the cold weather to talk with me as I waited for the car to be finished detailing and filled up with gas. I would highly recommend him to anyone looking to get a used car! More

No pressure experience We had such a great car buying experience at Mike Castrucci Ford in Alexandria. Chris was awesome. He never once pressured us into buying and answ We had such a great car buying experience at Mike Castrucci Ford in Alexandria. Chris was awesome. He never once pressured us into buying and answered all questions we had. he really let us make the decision and didn't have to persuade us in any way. We will definitely buy another from him. More

Simple My experience with Mike Castrucci Ford was fantastic. The sales associates (Chris Acree and Adam Flannery) that assisted me with my purchase had the u My experience with Mike Castrucci Ford was fantastic. The sales associates (Chris Acree and Adam Flannery) that assisted me with my purchase had the utmost professionalism. I felt no pressure at all during the time I was looking at vehicles. More

Great customer service with Tina Really appreciated the accurate answers, details, and integrity of sales rep Tina. Lots of places sell MKC’s but after being there 10 minutes I realiz Really appreciated the accurate answers, details, and integrity of sales rep Tina. Lots of places sell MKC’s but after being there 10 minutes I realized Tina is one of a kind. More

The Great one -- Tina Ruebusch I had no intention of purchasing a Ford truck. However, after working with Tina, we found a truck that fit not only my personality, but my lifesty I had no intention of purchasing a Ford truck. However, after working with Tina, we found a truck that fit not only my personality, but my lifestyle. She allowed me to test drive as long as needed to get a feel for how it drove. Needless to say it was a perfect fit. Later, after working with Jeff, I got to experience the lobby and the workers therein, who were excellent. Overall wonderful experience, one that I highly recommend to anyone searching for a new or used vehicle. Tina, Jeff, and the rest of the staff assured me If I needed ANYTHING, give them a call. Thanks, COL Timothy D. Riddle More

Great experience Roger was very helpful, let us take our time and look around. Was not pushy, interested it what we were looking for and in the price range we wanted. Roger was very helpful, let us take our time and look around. Was not pushy, interested it what we were looking for and in the price range we wanted. We appreciate it. More