Mike Castrucci Ford of Alexandria

Friendly service! Great at getting back to me in a timely manner from question and other info I was asking. Taking picture of the truck and senting them yo me since a l Great at getting back to me in a timely manner from question and other info I was asking. Taking picture of the truck and senting them yo me since a lived over a hour away. Tina and Roger we friendly and very helpful throw the process purchasing a this vehicle. Thanks again guys! More

Easy transaction Roger was very helpful through the entire process, which was done mostly by phone and email as I live 2 hours away from the dealership. When I drive Roger was very helpful through the entire process, which was done mostly by phone and email as I live 2 hours away from the dealership. When I drive up to pick up my truck, everything was as he promised. Very satisfied. More

Best customer service Thank you Roger Lyons for helping me get a great car from Mike Castrucci used cars your customer service is great and I will definitely send you busin Thank you Roger Lyons for helping me get a great car from Mike Castrucci used cars your customer service is great and I will definitely send you business. More

5☆ Customer Service Roger Lyons has been by far the best salesman I've met yet. I was amazed from the moment driving on the lot and quickly leaving with my new ride. It w Roger Lyons has been by far the best salesman I've met yet. I was amazed from the moment driving on the lot and quickly leaving with my new ride. It was a pleasure, I can say I've never said that before buying a car! More

Friendly, Professional, Easy Transaction The transaction was very straightforward and Matt Stratton was kind and professional. He took his time and went over all of the features. Best car bu The transaction was very straightforward and Matt Stratton was kind and professional. He took his time and went over all of the features. Best car buying experience I’ve ever had. I will be back to buy another car for sure! More

Wonderful. I've had issues going elsewhere. Beyond happy with my experience here. If I purchase another vehicle, i will for sure be back! Thank you!! I've had issues going elsewhere. Beyond happy with my experience here. If I purchase another vehicle, i will for sure be back! Thank you!! More

Salesman was polite and knowledgeable. Good buying experience. Looked at used trucks in very inclimate weather. Salesman Matt stayed with us the whole time. He was very polite and courteous Good buying experience. Looked at used trucks in very inclimate weather. Salesman Matt stayed with us the whole time. He was very polite and courteous. He was aware of truck information and attributes. More

Excellent sales experience. Mike Routt was a pleasure to work with. He found the exact truck we wanted and made the buying experience a simple process. Worked with us to get all Mike Routt was a pleasure to work with. He found the exact truck we wanted and made the buying experience a simple process. Worked with us to get all the options done and accessories installed in a timely efficient manner. The New Car Sales Manager Gary Edmondson checked on us during the sale and was also very nice to work with. The dealership is clean and inviting, coffee and hot chocolate available for the customer. The morning donuts and after noon fresh baked cookies are a treat. I am very pleased with the overall experience buying from this dealership. Thank You. More

Very satisfactory experience Very friendly and helpful. Had to use special financing due to unforeseen issue, bent over backwards to get my deal done to meet my satisfaction. Very friendly and helpful. Had to use special financing due to unforeseen issue, bent over backwards to get my deal done to meet my satisfaction. More

Roger puts his customers first When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but didn't know where to get it. Castrucci had the one my wife wanted used with Ford certified guarantee. Roger answered my email quickly and stayed in contact on my terms when I needed. He fought for every penny off I could get and was direct and honest every step of the way. I heard the used car manager threaten to not even give me that deal, but Roger stuck up for me. We got a fair price that we were good with. It was after that that Roger really came through for us. I surprised my wife with it at her work when I noticed a sizable scratch that was not there upon first look. She was too excited to get her new Flex to care at that moment. I called Roger's cell phone, .expecting a battle or apathy since they got the sale and I couldn't truly prove I didn't just damage it on my own. Well, he got an appointment to fix it promptly. The service department gave me a loaner and I felt important with their treatment. There's a little more. Hang on. Days after getting it back I noticed it was not fixed properly at all. I really expected a battle at this point to fix it, but Roger again fought to make things right again, and Did. Long after earning his commision he continued to earn it. I'll just say I'm glad he was the one that answered my email. I would not want to put up with the used sales manager without him. My wife absolutely loves her car still, and it is awesome with 3 kids and all the cargo. More