Midtown Kia

Went in for a oil change and ended up trading my car in. The sales associate swore up and down I would be getting very close to what my car was worth. He also knew I wanted a day to think it over, seeing as The sales associate swore up and down I would be getting very close to what my car was worth. He also knew I wanted a day to think it over, seeing as how I only had a very short amount of time to think about everything. And before I knew it, my license plate was off and they were handing me the keys. I wasn't too upset until I got home and saw the actual value of my car. He knew I wasn't prepared, he knew I had no idea what it was worth. And he knew if I had a day to think it over, I would have had this info. I was shorted about 3k for what my car was actually worth. Other delearships were even offering 4k more. Communication was very seldom after that. I contacted them the next day not even 12 hours after I left with all of my concerns. He told me to even think about getting my car back and returning the new car I got, I would need to pay about 1300 for detailing and work that had been done on my car. Each. My car sat there over night. I'm sure they didn't even detail it that night, seeing as how I was still at the deleaship after they were closed. When I told him the value of my car from kkb and EVEYWHERE else, he said they use an auction based calculation system. I asked them how to worked and if I could see the report. If I could see ANYTHING with the value they were seeing. If that's how it works, fine cool, my mistake, but he said he didn't know the info, and no one else could get the info, or help reassure me that I got a fair amount for my trade. I could go on for days about this one. If your going to do business with them, make sure you do your homework first, because they will rip you off, and sleep just fine. More

Clean, fast, efficient, friendly, knowledgeable,professional and very gracious people at every work station. Helpful from beginning to end knowledgeable,professional and very gracious people at every work station. Helpful from beginning to end More

Carson Vancleave was very accommodating and easy to work with. The entire car buying process was quick and easy. A+ with. The entire car buying process was quick and easy. A+ More

The Finance Manager is horrible and lied to us about several things. She needs to be fired. several things. She needs to be fired. More

I will only use Midtown Kia for my service needs, their team is top notch, specifically Austin, he always shakes a hand and goes out of his way to check on your needs, he understands the importance of that team is top notch, specifically Austin, he always shakes a hand and goes out of his way to check on your needs, he understands the importance of that and backs it up. More

They were super helpful in finding a deal that worked within my budget. I was really impressed. within my budget. I was really impressed. More

Micah was great to work with responsive and very quick, and even though he hadn’t been there very long he was knowledgeable and if he didn’t know something he said he would find out. I appreciate that inst and even though he hadn’t been there very long he was knowledgeable and if he didn’t know something he said he would find out. I appreciate that instead of just trying to tell me what he thought I wanted to hear. Thanks Micah! More

Easy to work with. Made me feel welcome and important. Answered all of my questions. Made me feel welcome and important. Answered all of my questions. More

This shop is fast and friendly. They help me keep my car in great shape. They help me keep my car in great shape. More

Midtown Kia always takes care of my car courteously and in a timely manner. My only suggestion is that the customer service rep put down a paper floor mat before it’s driven away for service. in a timely manner. My only suggestion is that the customer service rep put down a paper floor mat before it’s driven away for service. More