Midtown Kia

Friendly people, attention to details, good listeners,good service department and very helpful.treated us very well through the hole buying process. listeners,good service department and very helpful.treated us very well through the hole buying process. More

My service was compelted fast and very efficiently. My husband and I got a nice walk in waiting on my SUV. My husband and I got a nice walk in waiting on my SUV. More

Bought a certified pre-owned car from them and it had a horrible vibration. Took it back after 2 weeks and it took 7 weeks to figure out that the tires needed to be balanced. Morgan took over the service d horrible vibration. Took it back after 2 weeks and it took 7 weeks to figure out that the tires needed to be balanced. Morgan took over the service department and he is trying to make things better but he needs new tools, the overall management was poor prior to him coming on board and I went through 3 service advisors. They need to step up their game. Communication was terrible. Joe and Morgan have a hard task ahead in “fixing” the service department but I think they can do it if Midtown can keep them around. More

Good experience for car buying. Would recommend this dealer if shopping for a Kia automobile. Would recommend this dealer if shopping for a Kia automobile. More

Met with Mr Aponte 7/7/23 regarding an ongoing issue and then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown Kia at all! It took from Sept 22 to july 23 to get a side mirror replaced, and it finally got done because we walked in to address a different issue! When I took my vehicle to Ferguson Kia they discovered my extended warranty through Kia (Power Select) that I paid for when I ordered my car in April of 2019, was never entered into the system and therefore doesnt exist! So now I have been trying to get that issue resolved so that I CAN take my car somewhere else for the repairs! and now I cannot get anyone to respond to voicemails or emails (I emailed Mr Aponte and he never responded, I have left voicemails and emails for the finance director Shelly Smith and she has not responded) SERVICE IS AWFUL AT MIDTOWN! More

We had a wonderful buying experience with Midtown Kia. Bolt was our sales rep, he was courteous and knowledable, did not feel pushed or pressured to buy. Child friendly was a huge selling point for us, we Bolt was our sales rep, he was courteous and knowledable, did not feel pushed or pressured to buy. Child friendly was a huge selling point for us, we felt comfortable and at ease as our kids played in the nearly soundproof playroom in the middle of the showroom. If we are ever in the market again for a new/used vehicle we will be calling midtown first. More

You provide good service in a timely manner. You are prompt to provide updates that are required. You are prompt to provide updates that are required. More

Service was fast. the person, james I believe, was helpful got everything I wanted done. the person, james I believe, was helpful got everything I wanted done. More

I had no issues with my services and updates. Everything went smoothly. I asked for estimates and got them with no problem. Everything went smoothly. I asked for estimates and got them with no problem. More

I had and issue with my car could not get an appointment on line so I dropped in and James took good care of my car on line so I dropped in and James took good care of my car More