Midtown Kia

Patrick did a great job communicating and getting me a loaner immediately when we knew car had to stay at the dealership. It was easy to get in and out. loaner immediately when we knew car had to stay at the dealership. It was easy to get in and out. More

Great customer service, always a clean waiting area. Always welcomed in a prompt and courteous manner. Always welcomed in a prompt and courteous manner. More

I was treated nicely and quickly when I dropped my car off for service. James called to say it was done within 1.5 hours. Good speedy service! off for service. James called to say it was done within 1.5 hours. Good speedy service! More

Good CUSTOMER service and they got me out quickly. I will be back soon to get more work done to my car. I will be back soon to get more work done to my car. More

If you have an appt to get your service done, they should get you right in and right out. Every time I go for an easy oil change my car is there for at least 2-3 hours. That is not acceptable. get you right in and right out. Every time I go for an easy oil change my car is there for at least 2-3 hours. That is not acceptable. More

Cost for an oil change is more expensive than I expected. My memory seat settings disappeared for some reason. Other than that everything was smooth and great! My memory seat settings disappeared for some reason. Other than that everything was smooth and great! More

Everything was accomplished that was discussed quickly and correctly and questions I brought up where answered right then and correctly and questions I brought up where answered right then More

Excellent car buying purchase and David is the consummate Sales Professional. I highly recommend Midtown Kia. Sales Professional. I highly recommend Midtown Kia. More

I made an online appointment to have an oil change, tire rotation and transmission flush. I never got a confirmation so I then called and left a message the week before my appointment. No one ever called or rotation and transmission flush. I never got a confirmation so I then called and left a message the week before my appointment. No one ever called or texted me back. I ended up coming in a little after 8am and dropped off my car for the work. After five hours I still had not received any communication from the dealership so my husband and I went back and they had only done the oil change and tire rotation. We left without getting the transmission work. I was disappointed because there was no communication to update us on the fact that they were running behind. This was not my first bad experience here. I also had tires installed earlier in the year. My husband made the appointment and selected the specific tires we wanted online and I went into get them installed. After the work was completed I went home and my husband informed me that the tires they put on were not the ones that he ordered. Again, there was no communication that the tires we wanted were not available. And they should have let me know so that I could have decided to wait or just take what they had. I will not be returning to this dealership because I do not trust them anymore. More

Great all around… right up until the time to sign paperwork and drive away. They had a busy day, but still, it shouldn’t take several hours, esp. since we coordinated in the days beforehand. paperwork and drive away. They had a busy day, but still, it shouldn’t take several hours, esp. since we coordinated in the days beforehand. More