Midtown Kia

We received great service by the techs. The answering service for making appointments needs some work. Somehow the original appointment I made over the phone did not get put in the system. The answering service for making appointments needs some work. Somehow the original appointment I made over the phone did not get put in the system. My 2nd attempt did not create the promised confirmation by text or email. We arrived wondering if they were expecting us, and drove from out of town. More

Midtown got us right into the service department when my car broke down..... The other dealership scheduled to get my car into their service department in 6 weeks! Farley was great at keeping me informed an car broke down..... The other dealership scheduled to get my car into their service department in 6 weeks! Farley was great at keeping me informed and the costs were all covered! Great Job! More

Easiest car buying experience I've ever had. The car was detailed and ready to go. I texted my information to Jason and the paperwork was ready when I got there! The car was detailed and ready to go. I texted my information to Jason and the paperwork was ready when I got there! More

Lied to me, forced me to buy a maintenance contract and tire and wheel policy, now they will not return my call so I can cancel the contracts for me to get a refund. I paid cash for the vehicle and told t tire and wheel policy, now they will not return my call so I can cancel the contracts for me to get a refund. I paid cash for the vehicle and told them I live 2 hours away and would not use either of the policies. I was told I would have my paperwork within 3 weeks, we still haven’t received our paper work. We love the car, very unhappy with the salesperson, sales manager, and finance manager. They are not professional and bully people into cheating them out of money. More

I had an accident that ruined a wheel, and he was able to have the car running in several hours. (The wheel was in stock) have the car running in several hours. (The wheel was in stock) More

Smooth, quick The service was easily scheduled. The service was done in professional manner and completed quickly. Well done The service was done in professional manner and completed quickly. Well done More

They had my car ready to go when they said they would. An hour or less. An hour or less. More

I have used this dealership ever since I bought my 2015 Kia Optima brand new there in 2014. They have always had reliable service and courteous employees. Kia Optima brand new there in 2014. They have always had reliable service and courteous employees. More

Arlee is so personable and kind! She is so professional and makes the process so easy. She is always so sweet when I come in and gets me taken care of! She is so professional and makes the process so easy. She is always so sweet when I come in and gets me taken care of! More

Scheduler said there was a part available. She did not give me an istallation quote. However, when I drove 200+ miles to have receiver and harness installed, I was told the receiver you had wa She did not give me an istallation quote. However, when I drove 200+ miles to have receiver and harness installed, I was told the receiver you had was reserved by another customer. Fortunarely your service folks located a receiver and harness from other dealers so the work could be performed in one day. Thank you. More