Midtown Kia

I recently had two of my vehicles worked on by the service department. The guy that helped me, Patrick, seriously went above and beyond to help me get my vehicles fixed up! Complete professional! service department. The guy that helped me, Patrick, seriously went above and beyond to help me get my vehicles fixed up! Complete professional! More

Mid Town KIa is the place to purchase your car and get all of you servicing! all of you servicing! More

Customer oriented, able to answer questions. Alyssa was great to work with. She was responsive and very helpful. Alyssa was great to work with. She was responsive and very helpful. More

O leased my 2025 Sportage PHEV from Ashley Prince a good salesman. My 2020 Nero ES excellent service same with 2024 Sportage. Patrick my SA full oil change good and quick. salesman. My 2020 Nero ES excellent service same with 2024 Sportage. Patrick my SA full oil change good and quick. More

James seemed quick efficient and gave good communication. He offered to run my car through the wash. He offered to run my car through the wash. More

Very friendly, fast & efficient. Cody made sure I was taken care of & fully satisfied with my experience before leaving. Cody made sure I was taken care of & fully satisfied with my experience before leaving. More

Quick and easy transaction. Friendly sales people. Buying my car was a quick and easy transaction. All of the people I interested with were friendly and helpful. Friendly sales people. Buying my car was a quick and easy transaction. All of the people I interested with were friendly and helpful. More

They worked well with me in between all the chaos I had going on with my kids. Patient and explained a lot going on with my kids. Patient and explained a lot More

Our 3+ month (98 days) long experience with the Midtown Kia service department was an absolute nightmare. We took in our 2020 Telluride on January 14, 2025 to fix an inoperable sunroof, and the repair was Kia service department was an absolute nightmare. We took in our 2020 Telluride on January 14, 2025 to fix an inoperable sunroof, and the repair was not completed until April 22. According to the final service report, the amount of time it took to fix the issue was 3.3 hours. During the 3+ months, we were assigned (4) separate service techs, all of whom were completely unresponsive and very difficult to get a hold of. After the first 2 ½ months with no solid progress or updates, I decided to drive to the dealership just so I could speak with the service department to get some type of update and a plan to get the sunroof fixed. When I arrived in person to speak with the service tech, he had no idea what the status was and refused to discuss a plan of action for the repair. I requested to view our vehicle to check the current state of the repair, and after 15 minutes of searching for our vehicle, a service tech took me to the very back of the property where it was parked outside, and it was immediately evident nothing had even been touched on our vehicle. Weeks prior to this, I had been told the headliner had been removed and the sunroof assembly had been taken apart in order to better diagnose the issue. It was obvious that none of the information they had been telling me was true. On the day our vehicle was ready to pick up, we were told it was being thoroughly cleaned first but would be ready at the end of the day. When we picked it up that evening, it was a complete mess and for some reason had a strong stench of urine. This horrible experience has completely ruined our initial love for the Kia Telluride, and we will never consider purchasing another Kia vehicle in the future. We can’t sell our Telluride fast enough! More

This service department is the worst I’ve ever been to. Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team cons Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team consistently will send you to the parts department where there is not a voice mail. So then you’ve got to call back again. They don’t listen when you do and you get back to the parts department. Stay away if you can. It’s crazy. Not worth the money. Find another option. More