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Midstate Mitsubishi

Auburn, MA

4.8
108 Reviews
We know that prospective customers are extremely well educated when researching their next vehicle. Midstate Mitsubishi has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
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810 Washington St

Auburn, MA

01501

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Showing 108 reviews

May 20, 2026

Good information about my vehicle. What's going on? Thank you for all u do Thank you More

by annbenoit82
Recommend Dealer
Yes
Employees Worked With
Ashley Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
May 24, 2026 -

Midstate Mitsubishi responded

Thank you for sharing your positive experience! We are happy to provide you with thorough and helpful information about your vehicle. Thank you for your continued support!

May 19, 2026

Great people and service I have been with them for 2+ years planning to stay with them for a long time More

by handfield_helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephane Jovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2026 -

Midstate Mitsubishi responded

Thank you for your kind words! We are thrilled to hear that you have been with us for over 2 years and plan to stay for much longer. We strive to provide excellent service and are grateful for your loyalty. Looking forward to many more years of working with you!

May 17, 2026

Things that are wrong are not covered in the first 30days or 1200miles. Ticking engine, thumping undercarriage. Loud turning. The service will not look at it or anything. Also rim is bent, not covered. More

by sarah.mcm
Recommend Dealer
No
Employees Worked With
Ashley Bertrand
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
Jun 10, 2026 -

Midstate Mitsubishi responded

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused and we will look into these issues promptly. Please reach out to our customer service team for assistance.

May 15, 2026

I dropped my jeep off Sunday night. Waited until Thursday to check status. Ashley said she had to check with service manager and she would call back. I didn't receive a call back from h More

by lukerivers85
Recommend Dealer
No
Employees Worked With
Ashley Bertrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
Jun 10, 2026 -

Midstate Mitsubishi responded

Hi there, we apologize for any delay in communication and for the confusion regarding your vehicle. Our goal is always to provide top-notch service and we'll make sure to address this immediately. Thank you for bringing this to our attention.

May 15, 2026

Always top notch service. Never any issues Very easy to make appointments and they've always been on time. More

by desroches153
Recommend Dealer
Yes
Employees Worked With
Ashley Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
May 24, 2026 -

Midstate Mitsubishi responded

Thank you for your kind words! We take pride in delivering top-notch service and punctuality. Making appointments is a breeze - we are dedicated to providing our customers with a seamless experience every time.

May 14, 2026

Not up front about pricing or what is covered under warranty. Went in expecting to be covered/minimal cost with my warranty from the dealership. They explained maintenance policy so I was ready to pay More

by rhoule89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Bertrand
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Other service person working with Ashely.
May 24, 2026 -

Midstate Mitsubishi responded

Hey Ryan, thank you for the feedback. After further investigation, we did find out what happened with the misquote, and have offered to reimburse you by offering you your next service on us. Please reach out if theres anything else I can do to improve your experience with us. Best -Jake Walker Internet Director Midstate Mitsubishi 508-832-8886

May 13, 2026

They are all so great! !!! I will be back when I want to trade in and will continue to do business with the team! More

by ezpeasy84
Recommend Dealer
Yes
Employees Worked With
Ashley Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
May 19, 2026 -

Midstate Mitsubishi responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. We can't wait to work with you again in the future for all of your trading and business needs. See you soon!

May 13, 2026

Good service, found the best repair pricing with added Mitsubishi coupon Asked about how to check fluid in transmission got good reply More

by jose_01757
Recommend Dealer
Yes
Employees Worked With
Don't remember was the guy that I paid my invoice at dealership
May 19, 2026 -

Midstate Mitsubishi responded

Thank you for your review! We are glad to hear that our team was able to provide great service and find the best repair prices for you. We always strive to give helpful and informative answers to our customers' inquiries. Thank you for choosing us and we look forward to working with you again!

May 13, 2026

Jake Walker was a remarkable worker he did everything he could to get me approved and he did it!!! Everyone an absolute pleasure to deal with. More

by Stewartkathyo352
Recommend Dealer
Yes
Employees Worked With
Ashley Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bertrand
May 19, 2026 -

Midstate Mitsubishi responded

Thank you so much for your positive feedback! We're thrilled to hear that Jake went above and beyond to help you get approved. Our team takes great pride in providing exceptional service and we're happy to have made your experience a pleasant one. We appreciate your business and look forward to serving you again in the future.

May 13, 2026

Great customer service. They vacuumed my car, test drove it and washed it too! Everyone is friendly. Work performed well done. More

by nudrummerat49
Recommend Dealer
Yes
May 19, 2026 -

Midstate Mitsubishi responded

Thank you for the awesome review! We're glad to hear you had a positive experience with our customer service and that we were able to provide high-quality work. We strive to go above and beyond for our customers and we're happy to have exceeded your expectations. See you next time!