Midlands Toyota

The sales part was good. Ed was amazing. Anything after that was subpar. I bought my truck 14 Jan. First, my trade in documents was apparently incorrect due to change in last name. I did mention multipl that was subpar. I bought my truck 14 Jan. First, my trade in documents was apparently incorrect due to change in last name. I did mention multiple times prior to and when I was signing the documents that I got married and recently changed my last name. All my paperwork are all under my maiden name. I asked if that’s going to be a problem or if I need to do anything special. They eventually had to mail a packet to fix it but it didn’t have any specific instructions with it. I had to redo it one more time but that was me taking initiative and driving 20-30 mins to drop off the paperwork and get the issue resolved. Second is my registration. I still haven’t received my registration. I finally called a month later to get a status. I was told it is because of my last name again which I initially made them aware prior to buying the truck. That same day, I went to the DMV and got it fixed per their instructions. I called back but the agent who was in charge of title wasn’t there anymore. The agent who picked up the phone wrote my name and number and told me that they will call back. A week later, no call backs so I assumed everything was good to go but still no registration. I guess the assumption was wrong on my part. I called again and was told that nobody told her that I called. She said she will get it fixed tomorrow and if I can come by and pick up the registration. I was hoping that it will get mailed but I guess it’s better for me to pick it up since I’m moving out very soon. I was hoping that the dealership will inform me of any issues or concerns regarding the purchase, process, and registration of my vehicle. I had to multiple times reach out. I helped my father buy a truck through another Toyota dealership. This is a night and day difference between the two. I left that dealership wishing I bought my truck there. This is not to be mean or anything. Just pure honesty. With the move and my job, these are the headaches I wasn’t expecting to have. More

My car buying experience was better than I even expected. James and Joe were very patient and knowledgeable. James gave me exemplary customer service during and after the car purchase. Amber was welcomin James and Joe were very patient and knowledgeable. James gave me exemplary customer service during and after the car purchase. Amber was welcoming, helpful and very polite. Bob was very detailed and courteous. All the staff involved made the finance and cat buying experience more comfortable. I will definitely recommend Dick Dyer Toyota to others. More

We had a great experience purchasing our 2021 Toyota Sienna from Dick Dyers Toyota. Great price, trade-in and service. Dwight, our salesman had superior knowledge about our vehicle and was very pleasa Sienna from Dick Dyers Toyota. Great price, trade-in and service. Dwight, our salesman had superior knowledge about our vehicle and was very pleasant and professional! More

Excellent service overall . Quick and efficient. I was there less than an hour. The service was on point. Just fixed the problem with no upsale. there less than an hour. The service was on point. Just fixed the problem with no upsale. More

We were very pleased with the service we received. Ed was very knowledgeable and took the time to get my phone set up as well as what was what in order to drive my new car. very knowledgeable and took the time to get my phone set up as well as what was what in order to drive my new car. More

Courteous and helpful service rep - Carlos. Service performed in timely manner. Carlos provided me with an update of my ToyotaCare package and future available services. performed in timely manner. Carlos provided me with an update of my ToyotaCare package and future available services. More

Mr. Peterson provided exceptional customer service (very courteous, timely updates, and explained the in's and out's of the Family Maintenance Program). My service was completed on time and below the initia courteous, timely updates, and explained the in's and out's of the Family Maintenance Program). My service was completed on time and below the initial cost estimate. The on-line Service Scheduling is very easy and efficient. Overall, simply amazing service and value!!! More

John Washington was our salesman, gave us the best experience ever. He was so informative on the toyota we purchased. I would highly recommend John Washington to any of our friends interested in purch experience ever. He was so informative on the toyota we purchased. I would highly recommend John Washington to any of our friends interested in purchasing a toyota. GREAT customer service!!!! More

Was courteous. Service was quick. Associate kept in touch and went above and beyond to help and take care of me. Told me of recall and Help set up appointment for recall. and went above and beyond to help and take care of me. Told me of recall and Help set up appointment for recall. More

Malachi took me in and helped me find the car I wanted and took home. A great salesman and a great team. I would come here again. and took home. A great salesman and a great team. I would come here again. More