Midlands Toyota

We had driven in from afar to check out a car we had been e-mailed with by the dealer. We wanted to buy that car at that price. They gave us a vin number and a signed letter of sale . We then put down a depo e-mailed with by the dealer. We wanted to buy that car at that price. They gave us a vin number and a signed letter of sale . We then put down a deposit and were told the car would arrive in a few days. Lo and behold- they couldn t get that car for us or anything similar. They asked if we d like to buy something of another ilk that they did have. We passed. They did give us our deposit back with little trouble. Was this a bait and switch or was the Toyota we wanted in such short supply? We did buy one off the lot at another dealer, so the car we wanted does exist. More

I was traveling from Florida to north carolina west of charolette area and my rav4 started making a thumping sound so I found a Dick Dyer`s toyota And was told that not to drive car , But the part will charolette area and my rav4 started making a thumping sound so I found a Dick Dyer`s toyota And was told that not to drive car , But the part will take a day to get here , I felt so lost where will I stay ? How will I get there and I have my 75 lbs dog with me? And Jose in service had already taken care of everything with out me even asking him anything, He came and told me we have a rental car in the way and found a hotel for us and everything will work out, That is the first time in my life I was treated so well at a car dealership , And all the staff was so good to us and made sure we had everything we needed and they asked if we needed anything like water ,coffee Ect. Dick Dyer`s Staff is the very best in the USA. :-) More

I visited this dealership twice to view and test drive cars. At this point our salesman Claude was very helpful. I decided on a Prius V five with no premium/ technology package items. I requested a price cars. At this point our salesman Claude was very helpful. I decided on a Prius V five with no premium/ technology package items. I requested a price from my salesman via e-mail. We had several e-mails to work out details of colors and mats. I made an appointment to come see the car and he said he had the car on the lot except he would have to add leather aftermarket. I reminded him I had specified a five trim package. He apologized and said he was confused on what we had spoken of, but had the right car on the lot and would have it ready for my husband and myself. My husband got off work early to come with me. When we arrived we were shown the car at a trim level 3, not 5. Again "I'm sorry we just pulled up the wrong car, the one you want is right over here". He showed us the correct car. We then proceeded inside to complete the sale. At this time Anthony comes over and attempts to give me a different price than I had been quoted and it is on a trim level 3 car. I again informed him we have been working on specs and price on a trim 5 package. He left and came back with a price over $2500.00 more than what I had been quoted. When I tried to tell Anthony this he said he did not care what I had been quoted, this was the price and he walked off. I have attempted to contact the general manager and left a message on his voice mail, but after a day and a half he has yet to return my phone call. This dealership tried to bait and switch. They cannot be trusted and are rude. More

Dick Dyer Toyota of 240 Killian Commons Pkwy is NOT to be TRUSTED! My mother and I visited their dealership on Saturday November 3, 2012 in search of a used car. We were greeted by a salesperson by the name TRUSTED! My mother and I visited their dealership on Saturday November 3, 2012 in search of a used car. We were greeted by a salesperson by the name of Anthony Addison. I told Mr. Addison my price range and also informed him that I'd already been approved for a loan through my credit union. Mr. Addison's response to me was "That's what they all say". I chalked that up to Mr. Addison being a jokester and continued to look at the used cars. We found a 2009 Chevrolet Malibu. At first I wasnt too crazy about the car because of the custom rims, however the car was in great condition and they offered me the car for 8,998. They allowed me to drive the car to get my uncle's approval on it. When we returned, I told Mr. Addison I wanted to get the car. I also told Mr. Addison again that I had already been approved for a loan. Mr. Addison then LIED and told me that the bank I was approved for the loan with was a bank that they worked with (sign and drive) and if I gave him my social security number he'd be able to see the loan I was approved for in his system. I know nothing about the car purchasing process so I believed him. Mr. Addison ran my credit , got me approved through some other bank and came back with 3 different car payments. He never told me what the interest rate would be or how he even came up with those payment amounts so I didn't say much, I just refused the deal and my mom told him we'd come back when we had my uncle because we didnt know much about the car buying process. Mr. Addison says "If he can't write a check, there's no need for him to come". With that being said, we got up and left. When I got home, I realized Mr. Addison must have ran my credit. I called the dealership back the following day and spoke with Mr. Addison about him running my credit when he had already been informed that I was approved by my bank. Mr. Addison was very rude to me, as he was on Saturday. He was talking over me, saying I knew he was running my credit because I gave him my social security number. I was aggravated when I ended the call with Mr. Addison because of the way he talked to me. I called back and spoke with a manager, to my understanding, he's the manager of the new car department. His name was Jeffrey Bowers. I expressed my feelings on how I was treated and I requested another salesperson to assist me with purchasing the car. Mr. Bowers told me that he would definitely assign me to another salesperson and to ask for him when I come in the following day. My uncle , my mother, my aunt and I went to the dealership on Monday November 5 2012. I took a day off work to be able to get the car. When we got there we were greeted by Mr. Addison. My uncle told Mr. Addison that we wanted another salesperson, Mr. Addison began to loud talk my uncle saying he really didnt care if we wanted another salesperson. We then spoke with Mr. Bowers after Mr. Addison immediately lied and said he wasnt there, then he quickly changed it to "Well he should be in here". Before finally speaking with Mr. Bowers, we were greeted by the used car manager, his name was Adam, I'm not sure of his last name. My uncle told him how rude Mr. Addison had just been to him and that we just wanted to start fresh with a new salesperson. Mr. Bowers then came over with a different salesperson by the name of Tremaine Boyd. My uncle and I sat down at one of the tables with Mr. Boyd to discuss the purchase of the car. Once we got he numbers straight, Mr. Boyd printed up a bill of sale for me to take to my bank to have a check cut. I was in contact with Mr. Boyd the whole time after I left and headed to the bank for the check. I let him know when I was headed back and I had already called and switch my car insurance from my current car to the new car. Fifteen minutes after I called to say I was on the way with the check, Mr. Boyd called back stating that the car was already sold to someone else. I was extremely upset and I asked Mr. Boyd how was that possible. Mr. Boyd told me that it was business then he went on to say "What would you do if you had a business and someone came in with cash to buy a car". I asked for a manager, and Mr. Boyd said to me "He's a busy man, no you can not talk to him". He also told me that I needed to get rid of my little attitude that I had with him. Mr. Boyd was being so rude to me that I hung up in his face. I spoke to managers after him and neither of them offered to do anything for how I had been treated. The only thing they could muster up was a "I'm sorry". I recieved conflicting information. One manager told me that if I had left a down payment that they wouldve held the car and another told me that they didnt hold used cars. I was treated awful from the time I stepped foot in that dealership. I never thought that there could be so many unprofesssional people employed at the same place. DO NOT TRUST DICK DYER TOYOTA!!!!! THEY CARE NOTHING ABOUT THE CUSTOMER! If you've had a similar experience with *** Dyer Toyota please dial 1-800-331-4331. This is the national contact information for registering complaints and concerns with Toyota dealerships in the U.S. Please note that upon contacting the number, you should push the extension for dealership problems or concerns ext. 3 or 4. Write to Toyota Motors, USA National Customer Relations 19001 South Western Ave Dept WC11 Torrance California 90501 More