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Midlands Toyota

Columbia, SC

4.2
4,042 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,042 Reviews of Midlands Toyota

November 18, 2022

Stay far away from them. Ordered a van and gave a deposit on Jan 20th 2022. Still have not received it. Jennifer Hanby and Jose Medina keep lying to me and pushing me off. More

by ZW
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jennifer Hanby, Joe Medina, PAUL LOCKE, AUBREY PHILLIPS
June 01, 2022

daniel is awful. complete embarrassment of an attitude and personality. i expect much better from this dealership. Daniel B please get it together More

by jakebaxter1001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
daniel, DANIEL VERDURA, DANIEL MIX
December 14, 2021

Communication with the service refer was very poor. Ref did not fulfill his part of the service by not returning the call to get a estimate cost before work was done on my vehicle. Also they tried to charg More

by shorty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Bowers, Daniel Peterson, Randy Creech, Matt MacIntyre
November 02, 2021

They went over and above to help us. We’re very patient and very responsive. More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowers, Robert Carter, Jason Jordan, PAUL LOCKE
November 01, 2021

BEST service I ever got from ANY dealership! Will defiantly check back in when I need another vehicle More

by nwbake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Hylton, Jason Jordan
October 30, 2021

advisor don't give you no update on your car. Service sucjs real 👎 real bad More

by anggibs6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Amick, Victor Torres, Cameron Graham
Nov 01, 2021 -

Midlands Toyota responded

Thank you for taking the time to let us know about your recent experience at our service department. We understand the importance of consistent communication, and we’re disappointed to learn that you were dissatisfied in how your service visit was handled. If you'd like to discuss this matter further, please reach out to our Service Manager, Daniel Peterson, at 803-691-5602. Thank you.

October 29, 2021

Had a great service experience today at Dick Dyer Toyota. Brought vehicle in for 20,000 mile service and was satisfied beyond expectations. More

by MrBill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Nov 02, 2021 -

Midlands Toyota responded

Thank you for the amazing feedback! We're pleased to hear we went above and beyond for you. We hope you choose Dick Dyer Toyota again to service your vehicle!

October 27, 2021

Courteous service at desk, updates throughout process, good price on tires, spacious and comfortable waiting area More

by janfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Fitzgerald
Oct 28, 2021 -

Midlands Toyota responded

Thank you for the kind review! We're very pleased to read that you had a fantastic customer experience at our dealership. We will continue to work very hard to maintain this high quality of customer service for you. Take care! -Your Dick Dyer Toyota team.

October 19, 2021

month and 1/2 later they have not followed up to fix the recall on our vehicle, Update: arrangements were made with a local dealership to fix the recall, Just waiting for minor body repair. More

by ROXYCREECH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Creech, HOPE NELSON
Oct 20, 2021 -

Midlands Toyota responded

Hi- thank you for sharing this with our team. We’d like to speak with you personally to gather more details regarding your service so that we can make this right. Please give our Service Manager, Daniel Peterson, a call at 803-691-5602 at your convenience so that we can discuss this matter further. Thank you again for your review, as well as your business with us, and we look forward to speaking with you shortly.

October 18, 2021

My service advisor was personable, thorough, and efficient. I bought my car brand new in 2019 from this dealership so I try to keep my service and maintenance. I had actually received a coupon in th More

by latashamack01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Oct 18, 2021 -

Midlands Toyota responded

Thank you for taking the time to review your service experience! We at Dick Dyer Toyota are very glad to hear that your interactions with our service team were positive- that's what we always aim for! It's fantastic to hear that we were able to take care of you, and we look forward to working with you again in the future. Have a great day!