Middletown Toyota

Very pleased with my experience with Heather Katuzney at Middletown Toyota. All interactions both in person and via e-mail were very non-pressured. I was originally looking at the Tacoma and got a great c Middletown Toyota. All interactions both in person and via e-mail were very non-pressured. I was originally looking at the Tacoma and got a great competitive price on the vehicle I wanted. It was not in stock & would have to be brought in from another dealership. Even though this was the case their price was VERY close to a high volume dealership in Massachusetts that had the vehicle in stock. Heather went over the vehicle with me before we took a test drive. She seemed very knowledgeable with the features of the truck and the engine specifics. I asked Heather to get an appraisal on my trade in. The trade-in offer I got seemed more than fair. I told her I would think on it & be in touch. After a few days I decided I may be more interested in the Tundra (due to the incentives offered by Toyota and the roominess of the double cab). I contacted Heather via e-mail to let her know I was interested in getting a price on the Tundra. There was a specific model I saw on Middletowntoyota.com. I requested a price on this truck. The price, again, was very competitive. I told Heather that I could only afford the purchase if they could meet a finance rate that would make financial sense for me. She brought this info to Joe Bianco (finance mgr) and they were able to accomodate my request. Every request that I had was taken seriously and always with a smile from Heather. It was a very low pressure experience and I felt the decision was fully mine. I went there to buy a truck and not have a truck "sold" to me. This is exactly what I got. I couldn't be happier with the service I received. More

I must say I've been leasing cars for 15 years now and have never had a better experience! Heather was great she took care of me just like I was family. I'd been to 4 other dealers and was totally turned have never had a better experience! Heather was great she took care of me just like I was family. I'd been to 4 other dealers and was totally turned off. She's great and I refer my clients to her regularly. I am so pleased with my V6 RAV4 which was not the car I originally wanted. But Heather asked me to give it a test drive and I was hooked. Rob Worrell More

I called Middletown Toyota, in middletown ct. I wanted to know if it had a particular car in stock for me to come and see. this car was listed on the dealer's website - but i have been burned before -- you know if it had a particular car in stock for me to come and see. this car was listed on the dealer's website - but i have been burned before -- you go there and they sold the car last week or some such and never updated the website. Anyhow - I ask this sales guy if he has the car for me to see -- he wants to know my name and phone number. i am like - name, fine - phone - no way do i want some sale guy calling me -- so i said - I prefer not to give you mu number. I simply want to know if you have in stock for real - the car that you say you have online. the guy hung up on me. just like that. this dealership will NEVER get my business. More

Very friendly and helpful sales staff and emplyees. They went above and beyond to help me with finacing and getting my new car! I was treated with upmost respect and they went above and beyond to get me a g went above and beyond to help me with finacing and getting my new car! I was treated with upmost respect and they went above and beyond to get me a great deal on a great suv! They treated me like an individual! Thanks! More

Just bought a new Sienna 2011 from Middletown Toyota. Our salesperson was Heather Sieben and she was great. Priced the car fairly, no haggling, gave me a good value on the trade in without hassle. Had t Our salesperson was Heather Sieben and she was great. Priced the car fairly, no haggling, gave me a good value on the trade in without hassle. Had the car ready on time and with everything we had discussed. Took the time to help my wife get familiar with all of the features. Couldn't be happier. If you are buying a Toyota in CT make sure you call Heather!!! More

I went to the dealership in November 2010 to test drive a corolla. While I was there I found I was also interested in test driving a scion. Both drove well. The sales woman, Heather, explained everything to corolla. While I was there I found I was also interested in test driving a scion. Both drove well. The sales woman, Heather, explained everything to us in detail including the engine about each vehicle. There was no pressure to buy the vehicle that day. She sent me a detailed e-mail with all the information about the car. As soon as I e-mailed her I wanted the car and wanted to put a deposit down she put a sold sign on the color car I wanted so it wouldn't get sold. More

I just purchased my second Scion from this dealership and could not be happier. They have always gone above and beyond to exceed my expectations with every aspect of my car ownership. I can't say the same of could not be happier. They have always gone above and beyond to exceed my expectations with every aspect of my car ownership. I can't say the same of other Toyota/Scion dealers in CT. I will reccomend them to anyone I know looking for a great car buying experience. More

This is my third Toyota car, buying a new Prius. My 4th car will be a Toyota but not from this dealer. It was the worst customer service experience I have ever had. I just got stuck because I put some mone car will be a Toyota but not from this dealer. It was the worst customer service experience I have ever had. I just got stuck because I put some money down and there was no way for me to get out of it. They were very rude with dealing with this problem of mine and did not inform me of any of the financial details. The salesperson and financing were the rudest people I have met at a car dealer. At one point, I asked him to explain the details of my financing and his answer was, "Do you know how to use a calculator?" He also told me that he can't teach me how to use a calculator. My first visit after buying the car I went to talk to the salesperson and he just ignored me. I feel like I bought my car from Walmart. More

Went to test drive 2008 Nissan Frontier. Sales person, whom I dealt with previously was very professional; however the used car sales manager and dealership is not. This vehicle obviously had something w whom I dealt with previously was very professional; however the used car sales manager and dealership is not. This vehicle obviously had something wrong with the rear end driveline--it shimmeyed (?), vibrated in the rear above 50, leading me to believe a possibly bent alloy wheel, axle, or possibly tire out of balance (though the tire looked almost new). I explained this and they said, if I bought the vehicle they would fix it, that they couldn't afford to put money into used cars unless they had to. What kind of crap is this? They're willing to sell an unsafe car--unless someone complains? I won't be dealing with them. More

Very dissatisfied with the General Managers customer service. He states he has been in the business for 30 years,maybe he needs to retire. Very rude,doesn't listen,I've never been treated with such disr service. He states he has been in the business for 30 years,maybe he needs to retire. Very rude,doesn't listen,I've never been treated with such disrespect. We were quoted four different prices in 5 hours for a oil change and tire rotation. A part was needed were told that the car would be fixed first thing in the morning, needless to say they closed that afternoon without calling us or fixing the car. Dropped the car off on Friday morning 7am didnt get the car back until Monday 9am... =/ More