Middletown Toyota

Super customer service department Even with small issues, the service department is always ready to help you as quickly as they can. Always professional, courteous, and friendly. We h Even with small issues, the service department is always ready to help you as quickly as they can. Always professional, courteous, and friendly. We have complete faith in them. More

Good experiences Car met at entry and I was sent the service writer and she took my info and the car was taken in. Done in the time stated and all was good with it. Car met at entry and I was sent the service writer and she took my info and the car was taken in. Done in the time stated and all was good with it. More

They are not as straight forward as I would hope. I always feel I've been manipulated when I am dealing with Middletown Toyota. They say you can get a new Toyota lease for the same price as the old o I always feel I've been manipulated when I am dealing with Middletown Toyota. They say you can get a new Toyota lease for the same price as the old one and then during the deal process they reveal reasons to raise the price (by $60 per month in my case.) Part of the increase is going towards a protection against a change in the language of the lease; i.e,. I would end up being charged for any little bit of damage to the car because it now "must be returned as received" without consideration of what normal wear is on a vehicle that you have had for three years, or, so I was told. This car also is not the quality of any of the 5 previous Camrys I have owned/leased. The cabin is uncomfortable (cramped); the wiper blades are installed improperly (the driver's side wiper can't be lifted above the hood); too many beeps and buzzers are always going off to provide you with unnecessary info (the roads may be icy? I'd be better served watching the roads then reading that announcement);sometimes there is no discernible info (There is a beep every time I turn the car on, but I have no idea what it is signaling; the control buttons are too small to be comfortably read and set too close together to be accurately used (especially in this time of glove wearing .); and the emergency brake pedal interferes with the use of the regular brake pedal. Oh, yeah, it's not as good in snow as the others were. So your newer, more expensive vehicle is so far not worth it! I went to have my 2015 Toyota serviced (the previous lease was about to expire and the "free" service contract ended (at the expensive 30,000 mile service.) I spoke with a salesman about my options at lease-end and was overtaken by a sales pitch. I ended up paying for the service ($285) and had an up-to-that-point undriven-by-me 2018 lease. This is NOT a condemnation of the employees at Middletown Toyota. They do their jobs which are, unfortunately, at cross proposes with the customers best interest. More

No cutmer service I went in for a routine oil change. I always use synthetic oil when I go. Never once have they ask me what kind of oil I use cause I assume it's on my I went in for a routine oil change. I always use synthetic oil when I go. Never once have they ask me what kind of oil I use cause I assume it's on my records. Young lady which was very nice at first to me then when I asked her she was rude and said well you didn't specify what you wanted. Plus when I drove off my truck smelled like some type of smoke. She said the tech was sloppy and spilled oil. I called numerous times to speak to manager and left messages and still to this day no phone call back from anyone. I just don't want my truck to have problems now that they used regular oil. That's bad customer service More

Thank you Middletown Toyota Just purchased a new RAV4 for my husband and he was thrilled.Used the same salesman from buying my Prius 6 months ago. A real hard working guy. The en Just purchased a new RAV4 for my husband and he was thrilled.Used the same salesman from buying my Prius 6 months ago. A real hard working guy. The entire Team works very hard at pleasing their customers. They really live up to there slogan as being “The people pleasers” And there service department is very accommodating with scheduling appointment and explaining all your car needs. This will be our third car to be serviced in Middletown. I am very comfortable with this dealership and you will too so check out this dealership. You won’t be disappointed.Judy More

Excellent body shop The estimate for body work on both my truck and my car beat out competitors and the appointment process was effortless and prompt but the work itself The estimate for body work on both my truck and my car beat out competitors and the appointment process was effortless and prompt but the work itself was even more impressive with quality parts and workmanship. Detailing the vehicle after repair will definitely have me coming back if need be and a great impetus to recommend them to friends. More

Great customer service! I have to admit I really am out of my comfort zone when it comes to having my car serviced but since I have a disabled husband I have to take care of I have to admit I really am out of my comfort zone when it comes to having my car serviced but since I have a disabled husband I have to take care of it myself, but as soon as I arrived Evan who waited on me put me at ease, explained everything throughly and was very efficient. I would have to say Middletown Toyota is top notch when it comes to customer service! More

Service with the Customer in Mind! Middletown Toyota Service Department has proven themselves trustworthy. They have treated me with respect and honesty, and with fair pricing and speed Middletown Toyota Service Department has proven themselves trustworthy. They have treated me with respect and honesty, and with fair pricing and speedy service. I wouldn't hesitate to recommend them. More

Quick routine service Convenient for me to have car serviced at dealership where I bought vehicle. Fair prices on most services. Did not wask vehicle after lasrt visit howe Convenient for me to have car serviced at dealership where I bought vehicle. Fair prices on most services. Did not wask vehicle after lasrt visit however but overall experience has been good. More

Very satisfied Went to dealer with potential problem and they took care of it.Dealer stands behind what they sell and service department is fantastic.This is the 4th Went to dealer with potential problem and they took care of it.Dealer stands behind what they sell and service department is fantastic.This is the 4th Toyota that I purchased from this Dealer. More