Middletown Toyota

Treated like a crook The service receptionist was very rude made me feel like I was trying to steal my oil change service. I called service dept and asked if they honored The service receptionist was very rude made me feel like I was trying to steal my oil change service. I called service dept and asked if they honored other Toyota dealers coupons and the lady on phone said she wasn't sure she had asked her boss and they said sure bring in coupon. When I arrived for scheduled appointment I told the young lady I had a coupon and she said we don't honor other dealers coupons and especially that price. I explained that I called and the lady I spoke to said that she spoke to her boss and they would honor the coupon this lady started getting really rude with me and saying we do not take this coupon and where there's no way we can honor it she proceeded to find the lady I spoke to and she confirmed that she did say she would honor the coupon but she came back to me very rudely and says we will not do this again for you in a very bad tone voice. I told her that I did nothing wrong and that she should not speak the way she did to me making me feel like I was a crook Throughout the ordeal she did not even apologize for what she was doing she felt like she was the boss taking charge and not being loyal to a customer I think she should be spoken to for next further situations arise. More

Professional, pleasant and efficient! It’s not a chore to go in for servicing on my car. The whole process is handled very professionally and quickly. The waiting time is relaxing with a c It’s not a chore to go in for servicing on my car. The whole process is handled very professionally and quickly. The waiting time is relaxing with a comfortable guest area and hot coffee available. More

Service Ignored at first when arrived to the service center. No one else was in line. Two people were at computers staring at their screen. Eventually someone Ignored at first when arrived to the service center. No one else was in line. Two people were at computers staring at their screen. Eventually someone looked up to ask if they could help. Simple 30,000 mile service took the entire day. Dropped off at 8:30 am and I wasn’t informed the car was ready until half an hour before closinf. I had to call twice to get updates on the car. The first time I was told someone would call me back and no one did. After the second time I received a text. More

The best customer service I've met! My primary contact, Thynthia, was helpful, knowledgable, and is dedicated to her job. She followed my needs from my recall service to my shuttle ho My primary contact, Thynthia, was helpful, knowledgable, and is dedicated to her job. She followed my needs from my recall service to my shuttle home & back. More

Service desk very pleasant and helpful. The car was serviced quickly. Only complaint is that this is the 2nd time I brought it here where they did not wash the car, which is not a big thin The car was serviced quickly. Only complaint is that this is the 2nd time I brought it here where they did not wash the car, which is not a big thing, but its a nice "perk"... More

Excellent Victor Ortiz un ese lente vendedor me explico todo por de talles, the finance (Sherri) nos explico todo por detalles y la tersera persona me explico t Victor Ortiz un ese lente vendedor me explico todo por de talles, the finance (Sherri) nos explico todo por detalles y la tersera persona me explico todos las funciones del vehículo Y las fasilidades limpia y organizada . Gracias por el servicio More

Cleaning service Front windows are badly done. I really wish somewhere knew how to clean windows. I purchased this service but was never informed as to when to come in Front windows are badly done. I really wish somewhere knew how to clean windows. I purchased this service but was never informed as to when to come in. So this was a $600 cleaning that was worth $50. More

You Just Can't Do Customer Service Better! I live at the other end of the State and had a small window for Service. Staff immediately got me in and I was in and out in a half hour. Nice going I live at the other end of the State and had a small window for Service. Staff immediately got me in and I was in and out in a half hour. Nice going to a place that they truly appreciate you as a Customer and try hard to work with you. Thank you Middletown Toyota! More

Quick and easy Just came for tire pressure warning light. Was taken care of quickly even for a saturday morning. Comfortable waiting area. Even have a little kids ar Just came for tire pressure warning light. Was taken care of quickly even for a saturday morning. Comfortable waiting area. Even have a little kids area which is great. More

Efficient The service people were very friendly, welcoming and helpful with any questions I had. I waited for my car and it took no time at all! Thank you The service people were very friendly, welcoming and helpful with any questions I had. I waited for my car and it took no time at all! Thank you More