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Mid-Hudson Subaru

Wappingers Falls, NY

4.6
1,154 Reviews

1162 U.S. 9

Wappingers Falls, NY

12590

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1,154 Reviews of Mid-Hudson Subaru

May 09, 2023

.Very happy with service thus far. Everyone extremely helpful I would recommend the service department . More

by JWILLI9514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy and Emily DiLeo. Excellent
May 11, 2023 -

Mid-Hudson Subaru responded

We're honored to receive your support and look forward to seeing you again next time here at Mid-Hudson Subaru!

May 09, 2023

Over charged for the valve cover gasket that took two hours to change. Then I found scratches on both my headlights and bumper. Over all I waited over 4 hours for oil change and the valve cover gasket ch More

by NACE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Savalli
May 19, 2023 -

Mid-Hudson Subaru responded

Thank you for sharing your experience with us. We're sorry to hear you didn't receive the level of service we strive to provide. We would like to investigate this further and make things right. Please give us a call so we can discuss your concerns and come up with a solution that works for you. Thank you for giving us the opportunity to make this right. Clay Vieni - Service Director - cvieni@midhudsonsubaru.com

May 08, 2023

everyone from the front desk staff to the guys in the garage where very friendly and helpful More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy was great my main point of contact , Mid Hudson Subaru, Michael Savalli, Amanda Ventresca
May 11, 2023 -

Mid-Hudson Subaru responded

Thank you for visiting our Mid-Hudson Subaru team, Mike! We hope we can be of service to you again in the future!

May 08, 2023

People were nice I don’t think they solved the problem with the car Rental car has same problem with brakes More

by THURSTON04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mid Hudson Subaru, Michael Savalli, Amanda Ventresca
May 11, 2023 -

Mid-Hudson Subaru responded

Thank you for the feedback, Thurston. We care about our customers' safety & satisfaction and encourage you to reach out directly so that we can address these concerns further. Respectfully, Clay Vieni - Service Director - cvieni@midhudsonsubaru.com

May 06, 2023

Good salesperson. Will purchase again. Telling friends of dealership good experience. No pressure sales. Fast sales More

by acmech52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Fornells
May 09, 2023 -

Mid-Hudson Subaru responded

We're happy to know that the process was pressure-free and that you appreciate our fast service. Thank you for choosing us as your dealership and recommending us to your friends. We look forward to working with you again in the future! Thank you! - Mid-Hudson Subaru

May 05, 2023

The dealership made a lot of mistakes during the purchase and set up of my new car. More

by Diane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Cerbini
May 12, 2023 -

Mid-Hudson Subaru responded

Diane, I'm sorry to hear that we didn't meet your expectations during the purchase of your vehicle. We take this feedback seriously and want to make things right. If there is anything else we can do or if you would like to speak with us directly, please don't hesitate to reach out as we value your opinion and business, Terence McGouran - General Manager - tmcgouran@prestigeops.com

May 05, 2023

Both Rich and Keven have been terrific, Keven picked up where Rich had left off and kept us informed as to our car's arrival. He went over, in detail, highlighting all the pertinent info we needed to figur More

by elissa05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Cerbini, Keven Baughman
May 08, 2023 -

Mid-Hudson Subaru responded

Thank you for the fantastic review! We're happy to hear Rich & Keven provided you with such wonderful service throughout your purchase and we hope you enjoy your new Forester. If you need anything else in the future, please don't hesitate to reach out to our team! - Mid-Hudson Subaru

May 05, 2023

Very helpful staff members who are great communicators and problem solvers. New space is great! More

by Srp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mid Hudson Subaru, Patricia Stoutenburg, Michael Savalli, Amanda Ventresca
May 08, 2023 -

Mid-Hudson Subaru responded

Thank you for the kind feedback! We're honored to have you as a Mid-Hudson Subaru customer and look forward to your next visit!

May 05, 2023

Convenient friendly service. Kept me up to date on progress. Clean and modern large comfortable space More

by RAJAJBN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Savalli, Amanda Ventresca
May 08, 2023 -

Mid-Hudson Subaru responded

Thank you for taking the time to review your recent visit here at Mid-Hudson Subaru! We appreciate your business and hope to see you again next time!

May 05, 2023

I had an appointment for an oil change at 1pm. The only male service writer treated me like I was a bother instead of a repeat customer. He was condescending calling me 'buddy' instead of by my na More

by LYCAN12@HOTMAIL.COM
Recommend Dealer
No
May 08, 2023 -

Mid-Hudson Subaru responded

It's disappointing to see that we didn't earn your five stars. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Clay Vieni - Service Director - cvieni@midhudsonsubaru.com

May 08, 2023 -

LYCAN12@HOTMAIL.COM responded

Of course. What's the best number to reach you?

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