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Michael Stead Cadillac

Walnut Creek, CA

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147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Michael Stead Cadillac

November 08, 2019

Oil change before trip. Jeremy was excellent. Very Oil change before trip. Jeremy was excellent. Very helpful and very professional and helped me with what I needed. I felt he went over and beyond. More

by Trish
Recommend Dealer
Yes
Employees Worked With
Jeremy
Nov 12, 2019 -

Michael Stead Cadillac responded

Trish, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead Cadillac's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

November 06, 2019

Everyone was friendly, quick, and knowledgeable. I’ve been here several times and it feels family. Jeremy gave me updates throughout and made sure to explain what was going on. Trevor was amazing. He wa More

by Kelly VanDyke
Recommend Dealer
Yes
Employees Worked With
Richard Kfoury, Melissa Kangas, Jon Perry, Aric Carlson
Nov 06, 2019 -

Michael Stead Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

November 06, 2019

Always have great service with David Johns but I was disappointed that computers were down and I couldn't receive a receipt of all the work done by the technician that serviced my car. More

by Denise Bringer
Recommend Dealer
Yes
Employees Worked With
David Johns ?????
Nov 07, 2019 -

Michael Stead Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 26, 2019

EXCELLENT AND FRIENDLY SERVICE - CUSTOMER ORIENTED GOOD AND EFFICIENT SERVICE AND CARE - GOOD AND EFFICIENT SERVICE - SERVICE WAS GOOD AND EFFICIENT -- FRIENDLY AND EFFICIENT = GOOD AND EFFICIENT SE More

by MINNIE MOUSE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAVID JOHNS
Oct 28, 2019 -

Michael Stead Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 25, 2019

Professional and timely Great service department. Organized, friendly and timely. Work was completed with no issue. Will definitely return and recommend this dealership. Had More

by Cengle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Oct 28, 2019 -

Michael Stead Cadillac responded

Cengle, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead Cadillac's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 23, 2019

Excellent experience with Michael Stead Cadillac We have dealt with Stead Cadillac for many years. We have always found them highly professional in every aspect. In recent years our service represent More

by George Pfautsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johns
Oct 23, 2019 -

Michael Stead Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.

October 22, 2019

very professional evaluation A very accommodating experience. Concern over dash warning light. No service required. Service department took my car in and performed an inspection w More

by zrobertz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
david
Oct 23, 2019 -

Michael Stead Cadillac responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 20, 2019

Great! Though negotiators but fair! Took from Sunday until Thursday for us to make a deal. Worth the wait! Aric was terrific from the start. He is a definite More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aric Carlson
Oct 21, 2019 -

Michael Stead Cadillac responded

Hello James and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Aric was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 08, 2019

Aric was wonderful to work with. Very informative regarding the vehicle we were interested in seeing. He made sure it was clean and ready to go when we arrived! He was awesome More

by Patti
Recommend Dealer
Yes
Employees Worked With
Sean, finance manager , Aric Carlson
Oct 09, 2019 -

Michael Stead Cadillac responded

Thank you so much for your feedback, Patti. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Aric. Please let us know if we can ever help you in the future. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

October 07, 2019

Any great organization is only as good as it’s leadership, And in Melissa Kangas, Stead Cadillac shines brightly under her direction and guidance, along with the entire staff, representing the Ca More

by Banjocad
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson-Customer Service, Melissa Kangas, Jon Perry, Aric Carlson
Oct 08, 2019 -

Michael Stead Cadillac responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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