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Michael Stead Cadillac

Walnut Creek, CA

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147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Michael Stead Cadillac

December 22, 2019

Big Decision It was a big decision for us to move up to Cadillac, but Stead Cadillac made the decision much easier. Friendly staff and prompt service made the tra More

by ricjarrett
Recommend Dealer
Yes
Employees Worked With
Kiel, Melissa Kangas
Dec 23, 2019 -

Michael Stead Cadillac responded

Ric, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 18, 2019

New Car Purchase Great group of professional people. Eager to help me in my pursuit in buying a new car. Particularly Kiel who I believe I caught off guard when I wal More

by sabrennan_us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiel Bonner, Sean Hagerman,, Jon Perry
Dec 18, 2019 -

Michael Stead Cadillac responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 12, 2019

great experience Great experience trading in SRX for a 2019 XT5. Aric was very responsive via email and text when I was first interested in getting a new car. The ca More

by mnmdeback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance Manager, Sean, Aric Carlson
Dec 18, 2019 -

Michael Stead Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 11, 2019

Very Professional Very professional and efficient organization. They told me how everything was going to happen, kept me informed and finished the job on time and perf More

by Shawn San Ramon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Frentzel
Dec 12, 2019 -

Michael Stead Cadillac responded

Shawn, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead Cadillac's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 09, 2019

Jeremy provided more than routine service I took my leased XT5 in for routine maintenance, and brought a couple of minor issues to Jeremy's attention. He informed me there was also a new reca More

by ecpaschal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service - Jeremy
Dec 09, 2019 -

Michael Stead Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 08, 2019

Joe in service was very good. I was into device dept. tree times in ten days with various problems and he tried to get problems solved as quickly as possible which I appreciated. More

by Marsha
Recommend Dealer
Yes
Employees Worked With
Joseph White
Dec 09, 2019 -

Michael Stead Cadillac responded

Hi Marsha and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Joe is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 07, 2019

All Star Experience: Another All Star experience provided by your service Department, all my concerns were addressed and resolved expertly by your staff of professionals. More

by Spencer.daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erich mcintosh
Dec 09, 2019 -

Michael Stead Cadillac responded

We appreciate your input, Spencer. We're glad to hear that you are consistently impressed with the service we offer here at Michael Stead Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

November 16, 2019

Jeremy is an excellent employee and rep for your dealership. He’s the reason I’ll be servicing both my cadillacs at your dealership. Melissa as well: a valuable manager indeed. Her communication is More

by Berto
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson , Melissa Kangas
Nov 18, 2019 -

Michael Stead Cadillac responded

Thank you so much for your feedback, Berto. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Jeremy. Please let us know if we can ever help you in the future. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

November 10, 2019

First rate The salesperson described this as a coincerge relationship and I agreed with him. The dealership does make one feel the customer/client is most impo More

by jbkohen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas
Nov 12, 2019 -

Michael Stead Cadillac responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

November 09, 2019

Gold Star Service Excellent service for the last 20 years keeping my DTS 2000 in excellent running condition. That is pretty much it for now. R. Ron Armijo More

by Rons-Cadie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johns
Nov 12, 2019 -

Michael Stead Cadillac responded

We appreciate your input, Ron. We're glad to hear that you are consistently impressed with the service we offer here at Michael Stead Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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