Michael Kia

Shirley Geer is top notch. Great representative of Michael Kia. Ensures you have the right information about the service required for your car. Honest and professional - she makes sure that if you g Michael Kia. Ensures you have the right information about the service required for your car. Honest and professional - she makes sure that if you go in for a tune up you don't come out with $900.00 in extra work. In a business where shady deals and underhanded tactics are the norm, she is one of the good guys. Service guys take care of your car as well. Always a good experience with them. More

This experience was very pleasent from start to finish. It started with a internet hit, amazing pricing and even better service very impressed with the overall service. No pressure just busness talk then r It started with a internet hit, amazing pricing and even better service very impressed with the overall service. No pressure just busness talk then red carpet treatment after both parties are happy. More

This is a VERY SHADY dealership with extremely questionable business practices. I entered the dealership with a full cash offer to purchase a pre-owned 2007 Ford Edge for $13,200 with my 82 year questionable business practices. I entered the dealership with a full cash offer to purchase a pre-owned 2007 Ford Edge for $13,200 with my 82 year old mother. In order to negotiate the price of the vehicle to a lower price, Jimmy Bletsch, the finance manager tried to convince me to finance the vehicle rather than pay outright. He told me that the dealership receives "kickbacks" from the lenders for a few hundred dollars and that would lower the price enough to make both of us happy. Then he said that I could pay off the "loan" after a few days and not have to pay more than a few days of interest. In the dealership's eyes, this was a win - win deal. I informed my salesman AyJay and Jimmie Bletsch on the phone that I was on my way to complete the deal, but I would be closely reading the entire sales contract to ensure I was not going to be charged a penalty for paying off the "loan" after only a few days or that the interest was going to be tacked automatically. Apparently, reading the contract is something they are very threatening to them. When I walked in the door after driving 40 minutes with my 82 year old mother to purchase her car, the General Manager, Jack Dias told me that they just accepted a deposit on the vehicle 10 minutes ago and the car was not longer for sale. Obviously, the deal was not going to pass the contract reading test and their scheme was about to be revealed. When my wife and I expressed our dissatisfaction with this extremely shady situation, Jack Dias yelled at my wife and told her "I am glad you are not one of my customers!" My wife then informed him that we would be reporting him and the dealership to the Better Business Bureau and spreading the word on the internet to remain clear of this horrible dealership. I am sure they have pulled the wool over the eyes of countless customers in the past with this bank "kickback" scheme and ripped off their lenders multiple times. If the banks were smart they would launch an investigation on the Michael Kia dealership, Jimmie Bletsch and Jack Dias! SHADY DEALERSHIP! STAY CLEAR OR YOU WILL GET RIPPED OFF! More

I was given the best experience at a car dealership that I ever had. Rafael was able to find me the exact kind of car I was looking for within in 24 hours. Not only did he give me an excellent deal on the u I ever had. Rafael was able to find me the exact kind of car I was looking for within in 24 hours. Not only did he give me an excellent deal on the used car I purchased, but he also got me an excellent deal on my trade in. I would definitely go there again for repeat business, and I would recommend that my friends ask for Rafael personally to handle their business. Not only was he efficient, but he was conscientious, and friendly as well. More

We did have some misunderstandings on color but because of Michael Kea's flexability we got thruogh it easily. My salesman Howard Haughton was excellent. He answered all my questions and was extremely help of Michael Kea's flexability we got thruogh it easily. My salesman Howard Haughton was excellent. He answered all my questions and was extremely helpful in setting up my Rio information system. Only 2 days but the Rio is fun to drive and easy to use. More

I began my experience with Michael Kia online, at Edmunds, trying to poll some dealerships in a 100 mile radius (not the smartest move, but apparently so is relying on basic human decency). I was tr Edmunds, trying to poll some dealerships in a 100 mile radius (not the smartest move, but apparently so is relying on basic human decency). I was trying to release my current leased vehicle 3 months prior to the term's end and to pick up an Optima EX Turbo sedan. In my Edmunds summary, I explained my current monthly payments, what I paid down and what my monthly payments absolutely could not exceed. I admitted that my expectations were high and results may be limited and would have settled for a simple yes or no if there's no ballpark deal to be made. So I get a response from Rafael, the internet rep at Michael Kia, a dealership located 100 miles from my home. Rafael takes down some information, like the mileage on my car, what condition its in, and what the 3rd part buyout price is. I provide all of this with as much detail as I can, emphasizing my price range and my distance from the dealership. No problem, he says. It's definitely a reasonable price range and we'll work something out. When can we meet? I figure I'll try. It takes me an hour and a half, 100 miles and a quarter tank of gas to get there. At no point did I feel I wanted to leverage the great distance traveled in my negotiations, as going there was my choice to make and I had the respect for other human beings to not use that as a tactic. The trouble began as soon as I arrived. Rafael is friendly enough (and so is everyone there - I am not shooting down their ability to engage you as a customer) but has not done anything with the information I provided him. He introduces me to Ajaye (spelling?) who knows ZERO about how long I drove to get there, what my stipulations are or even what car I want to get. So I tell him (Optima EX Turbo) and there's not a single unit on the lot. Isn't this basic information something that Rafael would need to know and divulge before asking someone to drive across an entire state? The car I mentioned, repeatedly, is NOT EVEN THERE. Not just in the color I want or with/without options, but simply isn't available. A simple check would have saved a lot of time, money and mileage. So Ajaye tries to do the best he can, taking me on the lot to see if he can interest me in something else. I can't fault the guy, that's his job. Besides, I'm there already, may as well take a look. So we talk about a different trim of the Optima and he runs some numbers and comes back with a price that's more than $150/month more than my absolute limit. To be fair, if I could afford that trim with all its optionals, the price quoted when taking into account the MSRP and residual was actually very good, but still wrong. So Ajaye does the human thing and asks what brought me there, whether I mentioned all these things I was not repeating to him to Rafael. Yes, I explained. In very clear language. So he looks sympathetic and apologizes that I made the trip for nothing. We shake hands and I'm gone. No verbal apology from Rafael, no follow-up e-mail, nothing. I take all my encounters with car dealers with a grain of salt. I've been leasing for over 10 years and I know it's competitive out there and there is a certain amount of slack I will grant a guy for trying to sell me something I clearly don't need. But this was appalling. Not only was the price nowhere near the ballpark, but there was NO CAR TO SELL AT ALL and the dealer I was introduced to had NO prior knowledge, not even a hint, to aid him in finding a solution for his customer. This definitely takes a top 3 worst experiences ever spot. Good luck to you fine folks shopping there. If you live closer, maybe it won't be as bad. But I wouldn't even try dealing through their internet department. You may as well be talking to a wall, as NO information exchanged will be shared with the person who will wind up showing you the car(s). More

There was no hype or empty promises. The salesman, Sean Becket, and i worked out a fair deal on a very good car. The manager agreed on it,with no bumping up or add-ons. This was a very refreshing transacti Becket, and i worked out a fair deal on a very good car. The manager agreed on it,with no bumping up or add-ons. This was a very refreshing transaction. More

Rafael was excellent! I was putting off buying a new car because of the long amount of time it usually takes, and dealing with the sales people who are sometimes a little too cheery and come off fake. Rafa because of the long amount of time it usually takes, and dealing with the sales people who are sometimes a little too cheery and come off fake. Rafael was easy-going right away. Greeted me and took me outside to look at a car within a minute. He even took me into the service area to see one in the light (it was 630pm when I went to the dealer and it was dark outside.) When I decided to try for the upgrade, it was my idea, not his, and he supported me all the way with the "dream" and the "back-up plan" if the pricing didn't work out. The price was great, and about an hour or so later, I was driving away in my new car. The best experience at a dealer ever! More

My experience with Michael Kia in Groton, CT was much better than I had anticipated. The sales team was very helpful and knowledgeable with the car I was looking to purchase. They did not have the car better than I had anticipated. The sales team was very helpful and knowledgeable with the car I was looking to purchase. They did not have the car I was looking to buy on their lot but they were able to locate one and get the car I wanted at the dealership the next day. This was the best experience I have ever had with buying a car, and by far the easiest I have ever had. More

I feel that I could have gotten a better deal else where, The service was ok but three days after I purchased the car I called to make sure they got my paper work which they did but they totally forgot who I The service was ok but three days after I purchased the car I called to make sure they got my paper work which they did but they totally forgot who I was, I mean they could have made more of any effort to remember a new customer also after driving the new car only after three days the rear suspense is making some noise hope they can fix it. More