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Michael Jordan Nissan
Durham, NC
458 Reviews
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458 Reviews of Michael Jordan Nissan
October 03, 2017
Honest Salesman with Excellent Customer Service This Saturday, I had the greatest car purchase experience of my life time. Regardless of my credit status, my salesman made me feel like royalty. He w This Saturday, I had the greatest car purchase experience of my life time. Regardless of my credit status, my salesman made me feel like royalty. He was very honest, pleasant, knowledgeable and good spirited man. After the car purchase, they make an overhead announcement & everyone in the building clapped there hands for me. I'm feeling like a winner. More
by Tracy Galloway
Employees Worked With
Raheem Wilson, Angela Fisher
September 01, 2017
Won't He Do it! Brought in my 2010 Sentra for service and was told by Mike that it was time for a new car. After almost witnessing me have a melt-down, he said "Let m Brought in my 2010 Sentra for service and was told by Mike that it was time for a new car. After almost witnessing me have a melt-down, he said "Let me get Raheem and see if he can help"! From that point on, I was still in melt-down mode but Raheem kept me encouraged and kept saying "you are going home in a new car, just keep the Faith". Even after Marcelo had me sign all the paperwork, I was still in melt-down mode along with disbelief. It was only when Raheem gave me the keys and a Hug that I finally realized that it was a "DONE DEAL"! So very thankful to everyone for their help and support but especially thankful to Raheem for making it ALL happen. Between God and Raheem - Won't HE do it! Thanks again Raheem Wilson. More
by pacsnt1
Employees Worked With
Raheem Wilson, Mike Burke, Marcelo Barahona
June 13, 2017
Poor Car Service I brought my Altima in due to the car pulling to the left, asked them to check my alignment and tires. They performed an alignment and said it should I brought my Altima in due to the car pulling to the left, asked them to check my alignment and tires. They performed an alignment and said it should be fixed. My car continued to have significant pulling I the left so I immediately took it back, then they said it was pulling left due to low tread on front left tire, so they put in on the back. The car no longer pulled to the left but had significant shaking when driving home. So then I promptly took it back for a third time, and initially they told me I only needed the tires balanced. Now they tell me a belt is busted on the tire and it is a safety hazard and could potentially blow out if not replaced. My problem is that they sent me home twice with what they are now telling me is a safety hazard. I don't know a ton about cars, but this would have never been caught if I hadn't persisted for three visits. Also, they are unable to tell me why I've now needed to replace four tires on my car despite having less than 20,000 miles with only normal street use. I suspect that all the tires that came with my new car were defective, and I did not buy the car from this dealership, so I don't blame them for having to replace the tires, but I do blame them for doing a poor job finding a potential safety issue over three visits. More
by Rcjessee
Employees Worked With
Multiple Employees
May 30, 2017
Do NOT buy from here We purchased a used, less than 5k 12 passenger van from Michael Jordan Nissan in Feb. of 2017, one month before we moved out of state. We really nee We purchased a used, less than 5k 12 passenger van from Michael Jordan Nissan in Feb. of 2017, one month before we moved out of state. We really needed a new car and actually down-sized with this one! My husband surprised me with the purchase and delivery to our home just before Valentine's Day. And yes, the car was red too. The outside of the vehicle was perfect. The inside was the issue. On the back of the leather seats were black scuff marks that the salesman who delivered the car said they would get off for us. He said it was totally detailed to my husband on the phone and to me in person. But that it did appear that this was overlooked. The next day, the children found a US Navy Diploma, pens, MEDICINE PILLS, and trail mix snack in the seats. After a day or so, the right ceiling panel---the part above the slider door, rattled. They said bring it in and we'll take care of the marks, detail it all again, and take care of the noise. So we did. On my husband's last weekend before we moved out of state, he drove the 1 1/2 hours to the dealership. Well, it was never cleaned like they said. But we ran out of time. When we took the seats out of the van after we moved to clean them and the car, the areas where the seats hooked to the floor were FULL of trail mix. Unfortunately, at that time, our smaller hose attachment for the shop vac was packed somewhere, and I had to clean it all out by HAND. AND I was past due date for our eighth child. You can imagine that I was upset at the mess. Also, and I do not know how I did not see this at first when we looked over the van, but there was red staining on one of the carpets in the back. It is a pale red staining. Like kool-aid or something like that. We do not drink things with food coloring in them due to allergies so we know that it wasn't from our family. Again, you just felt that the van was never really clean. It took away the newness feeling it should have had that went with the outside. The van still rattles horribly. The car itself, make and model are awesome. BUT the service we received TWICE over from Jordan Michael Nissan has been unacceptable and shameful. BEWARE. What they tell you is one thing, what they do is another. If we still lived in NC, I would never buy another car from them again. More
by mommy28
Employees Worked With
Ricky Alston
May 20, 2017
Awesome Staff I received such great service at this location. I felt very welcomed! I truly enjoyed the experience and knowledge of this dealership. I will be reco I received such great service at this location. I felt very welcomed! I truly enjoyed the experience and knowledge of this dealership. I will be recommending my family and friends to this location. They were very patient with me and showed me all that I asked for. I have never experience such a great atmosphere. This dealership receives a 5+ from me and my family. More
by SoftSpoken14
Employees Worked With
Lisa Mason
May 15, 2017
Mark Padfield is a true professional I have been coming to Michael Jordan Nissan since I bought my Altima SE-R there in 2006. I specifically seek out Mark anytime I am there. He's profess I have been coming to Michael Jordan Nissan since I bought my Altima SE-R there in 2006. I specifically seek out Mark anytime I am there. He's professional, kind and constantly puts his customers satisfaction first. He is a true asset to your team and you all should know this to be the case. Being a General Manager who's also in the service industry myself, I know how rare it is to have someone on your team that is of Mark's caliber. Mark, thank you and I look forward to dealing with you in the future! More
by SE-R Guy
Employees Worked With
Mark Padfield
April 14, 2017
Amazing People! Michael was very helpful, he was extremely kind and friendly He explained everything we need to know. It was a great deal on the car we bought We' Michael was very helpful, he was extremely kind and friendly He explained everything we need to know. It was a great deal on the car we bought We're so happy and I definitely recommend this dealership. Thank you Michael for your help :) More
by Dacarpet22
Employees Worked With
Mike Brown
March 29, 2017
Amazing service Loved my experience!!! My sales rep Raheem made everything so simple! My car was ready to go when I arrived. couldn't have been better. It was a pleas Loved my experience!!! My sales rep Raheem made everything so simple! My car was ready to go when I arrived. couldn't have been better. It was a pleasure to see happy and helpful employees! More
by 9adlopez
Employees Worked With
Raheem Wilson
March 22, 2017
Great experience!!!! 👍👍 Sergio was very friendly and very helpful in helping me choose the best vehicle that met my needs.I already have 2 years with my Altima 2015 and the d Sergio was very friendly and very helpful in helping me choose the best vehicle that met my needs.I already have 2 years with my Altima 2015 and the dealer service has been excellent. More
by Maited
Employees Worked With
Sergio Gomez
March 17, 2017
Service Center Headache Absolutely disrespectful and terrible customer service skills by a service center representative name Julie. Beware of the unnecessary headache you’ll Absolutely disrespectful and terrible customer service skills by a service center representative name Julie. Beware of the unnecessary headache you’ll have from dealing with this dealership! AAA towed my Nissan Sentra ‘08 to Michael Jordan dealership to get a full diagnostic of my car because I was told by a reputable mechanic shop “Riverview Auto Center” that I will need a new transmission. I was also warned on that very day that the CVT transmission doesn’t last long and are known to fail sooner than most. I than reached out to Nissan Consumer Affairs and was told that I needed a diagnostic by Michael Jordan Nissan dealership before they begin to create a claim. Turns out that Nissan has an extended warranty on the CVT transmission that lasts 10yrs or 120,000miles whichever comes 1st. Consumer Affairs denied the extended warranty because 1) rebuilt Savage title 2) over 120,000miles although it was within the 10yrs with all major Nissan factory parts. The diagnostic confirmed after Michael Jordan had to keep the car overnight after of course I pushed for this confirmed the correct (transmission) codes. Fast forward I asked to speak with the mechanic to get a better understanding of the additional issues that were listed to weigh my options as to whether or not I should get a transmission. I needed to know from the information gathered would the car be worth it or are engine issues present as well. I go to the location to get my car after service rep Julie tells me its drivable over the phone, upon my arrival the service rep at the location says it’s not drivable. Wasted trip due to the lack of communication internally, also mechanic had left for the day. 2nd trip to dealership arrived early mechanic again left for the day and now my car is drivable. Again, lack of communication but now I’m confused and bothered! At this point I let them know that I will not be paying for the services until I speak with the mechanic and I left my email and was promised to hear back from them the following day. Two days later “no call” I contact the dealership to get an update and instead I get sarcasm, disrespect and excuses one after another. Never an apology for the inconvenience by JULIE but she does disconnect the line once I request to speak to management. *****Beware of Headache!!!!******** More
by Jo
Employees Worked With
Julie Martin
