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Metro Lexus - Service Center

Cleveland, OH

5.0
162 Reviews

162 Reviews of Metro Lexus - Service Center

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November 09, 2021

Always professional , timely, provides best opinion, not pushy, work done properly, follow up advise given More

by Nirajmistry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Metro Lexus responded

We're so happy to hear that our team was professional, informative, effective and timely. Thanks for your confidence in our work here at Metro Lexus!

November 06, 2021

The times that we have been in for service - Jeffrey Miller has gone over and above expectations. He had provided outstanding service. He is definitely an asset to your organization. More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Metro Lexus responded

We are happy to see that Jeffrey is creating wonderful experiences for you. Thanks for your continued support of Metro Lexus and we'll see you next time!

October 28, 2021

Everyone here seems very nice and are helpful. I always get a smile from both the Service Department and Sales. More

by jcscolaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back next time!

October 27, 2021

Jeff Miller as usual is excellent. Attentive to detail and proactive in his communication while while explaining in simple terms the work that was done and may be needed in the future. A trust worthy Lexu More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Metro Lexus responded

We're delighted to hear that Jeff has made such a fantastic impression on you! Thank you for taking a moment to reflect on your experience - the entire Metro Lexus team appreciates the support. Take care!

October 26, 2021

The service department staff is friendly and they provide great customer service. I highly recommend Metro. More

by Cindy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie
Oct 26, 2021 -

Metro Lexus responded

We appreciate the confidence in our team's work! Thanks for giving us a shoutout here at Metro Lexus.

October 24, 2021

Simply beautiful everything and everyone I are wonderful even the dealership is beautiful loved every moment More

by Peanuts-23
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree payne
Oct 25, 2021 -

Metro Lexus responded

It makes us really happy to read this wonderful review. We're pleased to have your business and we appreciate your confidence in our work.

October 23, 2021

My sales nice and patiently to me! And They gave me a Surprise ! So nice!! More

by Cenmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Oct 25, 2021 -

Metro Lexus responded

Thanks for the wonderful review of Metro Lexus! It makes us happy that our team delivered an excellent experience.

October 07, 2021

Metro Lexus customer service is beyond outstanding. Cassie my service advisor was so helpful and professional. She took the time to explain everything. Called me when my car was ready. Showed me what t More

by Lace22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thaddeus Service Dept.5 stars
Oct 07, 2021 -

Metro Lexus responded

We're happy to hear our team was able to serve you and demonstrate our commitment to great service! We will certainly let Cassie know she did a great job assisting you with your service needs and that you appreciated all the help. Thank you for choosing Metro Lexus and we hope to see you again next time!

September 27, 2021

Cordis at Metro Lexus was very helpful during my recent experience. Repairs took much longer than expected due to various external and internal circumstances beyond his control. He continued to keep me u More

by Dziak Rose
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Metro Lexus responded

Dzaik, thanks for the great review of Metro Lexus! It makes us happy that Cordis worked with you to ensure that you were updated and informed about the repair process. Thanks for the kind words, and we wish you many days of safe driving!

September 15, 2021

Pleasant and professional . Very knowledgeable. I have baught multiple parts in last 2 years..ordered parts get shipped fast to dealership and very happy with quality of parts More

by Yp78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Metro Lexus responded

We're happy that you're happy! Thank you for allowing the Metro Lexus team to serve you - it is truly our pleasure to assist! See you next time!

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