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Metro Lexus

Cleveland, OH

4.9
2,848 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 2,848 reviews

November 04, 2024

Our fourth ES350 from Metro Lexus. The price was right and Colin and Cam were great to work with. More

by Kaczmaster
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Metro Lexus responded

Congratulations on your fourth Lexus ES 350 from Metro Lexus! It's great to hear that Colin and Cam were a pleasure to work with. Thanks for leaving Metro Lexus a five-star review!

November 02, 2024

Had a great experience dealing with Simon for our new Lexus NX350H. He made the process efficient and very transparent. On the delivery day he thoroughly explained how to use all the various options an More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Metro Lexus responded

Greg, we're delighted to hear that Simon made your experience at Metro Lexus smooth and informative. Enjoy all the features of your new Lexus NX 350h!

November 02, 2024

Couldn't have asked for a better experience than I had at Metro Lexus + I'm loving my new RX-500h. Thanks! More

by iwanaclay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Metro Lexus responded

Iwana, we're delighted to hear that you had a fantastic experience at Metro Lexus and are enjoying your new Lexus RX 500h! Thanks for choosing us!

November 01, 2024

After initial negative response, when we got to Terry we’re treated like Royalty. Thank you. More

by Herriott1999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mohridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Metro Lexus responded

Thanks for the shoutout to Terry from our Metro Lexus team! We appreciate it.

October 31, 2024

Enjoyed being introduced to the Lexus family and culture of excellence! Candice was extremely helpful and ensured I was completely satisfied with my purchase. More

by robertbibby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Metro Lexus responded

Robert, we're delighted to hear that Candice provided you with such a positive experience at Metro Lexus. Welcome to the Lexus family and enjoy your new ride!

October 31, 2024

Seth was professional, prompt, transparent, easy to work with on the purchase of our gx550. We will look to him to do business in the future More

by Andy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Metro Lexus responded

Andy, it's fantastic to hear that Seth provided such a great experience for you at Metro Lexus. We look forward to assisting you with any future needs!

October 31, 2024

Purchased my RC F 5 years ago from Christian at Metro Lexus, Cleveland. Service over the past 5 years mostly was directed by Jeffrey. Jeffrey was always on top of what was needed and kept me informed. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Metro Lexus responded

Thank you for sharing your experience with us at Metro Lexus! It's fantastic to hear that Christian and Jeffrey have provided excellent service over the years. We appreciate your recommendation and are glad you're enjoying your RC F!

October 25, 2024

My wife and I recently purchased a GX 460. Abed was very attentive..The car buying process can be extremely stressful but Abed made it fun and easy. We will definitely refer our family and fr More

by Bostonf150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Metro Lexus responded

Thank you for choosing Metro Lexus! We're delighted to hear that Abed made your car buying experience enjoyable and stress-free. We appreciate your referrals and look forward to serving your family and friends in the future!

October 25, 2024

This is a great dealership and Cordis Bunch does an excellent job each time I take my car in for service. He is polite, very knowledgeable, friendly and listens attentively to my questions and painstak More

by apedro1279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Metro Lexus responded

Thank you for sharing your experience with Cordis and the team at Metro Lexus! We're delighted to hear that his attentive service and expertise have made each visit a positive one. We appreciate your support and look forward to serving you in the future!

October 24, 2024

This was our first experience with Metro Lexus which was a great one as Simon was the man who managed the whole process in very professional, transparent way, keeps updating us about the status of our vehic More

by HH
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Metro Lexus responded

We're delighted to hear that Simon and the team at Metro Lexus made your first experience with us a great one! It's wonderful to know you felt informed and supported throughout the process. Thank you for choosing Metro Lexus, we appreciate your kind words!