Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Lexus
Cleveland, OH
3,119 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,119 reviews
May 05, 2025
I just purchased a 2025 Lexus rx350 from Metro Lexus. It is my 4th Lexus rx purchased from them! That means a lot! I specifically wanted to work with Abed Darwish since I’ve worked with him in the past. It is my 4th Lexus rx purchased from them! That means a lot! I specifically wanted to work with Abed Darwish since I’ve worked with him in the past. He is very knowledgeable, friendly, attentive, accommodating and interested in what I wanted my 4th time around. Highly recommend him and this dealership even though it’s not the closest dealership to me. When I picked up my car, I was brought to a special showroom, entered, and was greeted by a number of happy staff members clapping for me with a huge red bow on top of my car! I was surprised and so excited! I had multiple follow-ups from Abed informing when my car would arrive. (It was being built for me). I appreciate all the attention given to me by everyone at this dealership! Thank you Metro Lexus! More
by Kmeyer
Employees Worked With
Other Employees :
John Mohoric
May 05, 2025
I appreciated the instant callback checking up on me and how I was doing with my car. Everything was so smooth and abed did everything he could to make sure I was satisfied. HIGHLY recommend. He’s amazing a how I was doing with my car. Everything was so smooth and abed did everything he could to make sure I was satisfied. HIGHLY recommend. He’s amazing at what he does and will always put his clients first! More
by Naila123
Employees Worked With
May 03, 2025
This is my third Lexus, and the first at Metro Lexus. By far the best buying experience. Professional, courteous and transparent. By far the best buying experience. Professional, courteous and transparent. More
by Nuddin61
May 01, 2025
From start to finish, my experience at Metro Lexus was pleasant. My sales rep, Abed was very informative and educational on the different vehicles. The reception I received when purchasing this car was pleasant. My sales rep, Abed was very informative and educational on the different vehicles. The reception I received when purchasing this car was the icing on the cake. Great Company. More
by Kelly@eriebonebroth.com
Employees Worked With
April 30, 2025
Great experience. Very professional and informative. I would recommend Ryan and Metro Lexus with full confidence. Very professional and informative. I would recommend Ryan and Metro Lexus with full confidence. More
by Jeff.braun61
April 28, 2025
Last purchase was over 14 yrs ago. Abed was very patient. Abed,John and Tysean were excellent as this was overwhelming for me. They made me feel comfortable and I know I can call on th Abed was very patient. Abed,John and Tysean were excellent as this was overwhelming for me. They made me feel comfortable and I know I can call on them if there are any issues. More
by Carolshaniuk
April 28, 2025
Purchased a Lexus at Metro Lexus, the experience was positive. Colin was very helpful and not pushy, kept me updated as to options available and expected delivery time. Overall satisfied w the service I positive. Colin was very helpful and not pushy, kept me updated as to options available and expected delivery time. Overall satisfied w the service I received and definitely will recommend the dealership! More
by Mgpurisima
April 27, 2025
Ryan was very responsive, professional, and thorough. He helped coordinate the delivery of my new GX 550. Ryan made the process extremely easy and fun. I definitely recommend working with him and Metro L He helped coordinate the delivery of my new GX 550. Ryan made the process extremely easy and fun. I definitely recommend working with him and Metro Lexus.! More
by andrew.lukcso
April 25, 2025
Very positive experience! The dealership was professional, salesperson friendly, making my Lexus purchase smooth and easy. The dealership was professional, salesperson friendly, making my Lexus purchase smooth and easy. More
by Penny L
April 24, 2025
The best experience I've ever had buying a car. My salesman Ryan was not pushy and helped with all my questions. Anything I needed they took care of it. I will only buy lexus from now on. Tray was My salesman Ryan was not pushy and helped with all my questions. Anything I needed they took care of it. I will only buy lexus from now on. Tray was so helpful also teaching me all the bells and whistles on the inside of the car before I left. More
by hayj623
