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Metro Lexus

Cleveland, OH

4.9
3,034 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to ...
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,034 reviews

September 29, 2021

The whole process was so smooth and easy. Matt and Skyler where amazing. Matt worked hard so I could in fact drive away in the car that I wanted and I appreciate that so much. Skyler was so informative with More

by Robinharper71314
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that Matt and Skyler went above and beyond to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

September 29, 2021

Great experience, everything went smoothly. The paperwork process was quick and clean. Great job Matt and the entire Metro Lexus team. More

by lvitt
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Metro Lexus responded

Ivitt, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Matt and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

This is not a great time to find a used vehicle and we had specific requirements. We talked to Kevin and he was diligent in securing the exact vehicle we wanted and needed! He has always treated us as val More

by Carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar 5 stars, Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Carol, thank you for taking the time to share! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

September 29, 2021

This was my 4th New Car purchase from Metro Lexus. Terry Ramey has handled my last two purchases. Terry is a dream to work with, she is so professional, detail oriented extremely knowledgeable! I was in and More

by Girl Car , Susan 225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review and for your repeat business! We appreciate the kind feedback about Terry and the team and are happy to hear that you are so confident in her to get the job done. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you back again at Metro Lexus!

September 28, 2021

There has been a great deal of turnover in the service department which has led to less than their usual service level. The sales department was wonderful as usual. More

by holly.traegner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar was fantastic, Lisa Cales
Sep 28, 2021 -

Metro Lexus responded

While we are happy that our sales team lived up to our high standards, I am sorry that the same cannot be said of your recent service experiences. I assure you that our team remains dedicated to providing top-notch experiences across the board and I hope you will give us another opportunity to demonstrate that. If you would like to discuss this further, please don't hesitate to reach out. Thank you, Dan Booth - Service Manager - 216-916-6000

More
September 28, 2021

Fair Treatment, Great Service, good selection of inventory. I always feel I receive a fair deal at Metro Lexus. My salesman Bosco is the best! More

by Davidbahr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : IT tech support Skyler was helpful with the electronics, Bosko Golubovic
Sep 28, 2021 -

Metro Lexus responded

Thank you for the great review, David! We are thrilled to hear that you had such a seamless purchase experience working with Bosco. Enjoy your new vehicle, and we hope to see you back at Metro Lexus for your first oil change!

September 28, 2021

I cannot say enough about your dealership it is one large family everyone truly cares about your satisfaction and purchase it could not have been any better best ever car buying experience More

by Prohair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Metro Lexus responded

Thank you for the fantastic review! We are thrilled to hear that you're a satisfied customer and we appreciate you supporting Metro Lexus by sharing this feedback. Enjoy your new vehicle!

September 28, 2021

Kevin was fantastic! He got us the car we wanted at a great price. I’ll go back to him again for the next one. More

by neilssmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

It is great to hear we had what you were looking for. Kevin will be happy to hear you went home in a car that is right for you. Enjoy! - The Metro Lexus Team

September 28, 2021

My first Lexus and everything about the experience went exceptionally well. Kevin came strongly recommended by a neighbor and now I understand why they are such loyal Kevin customers. More

by mary11428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Congratulations on your new Lexus! We're happy to hear Kevin was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - The Metro Lexus Team

September 28, 2021

I joined the Metro Lexus family when I leased an ES300 in 2000. Since that inaugural day I have leased a total of eight Lexus models with the latest being my current 2021 NX300. Looking forward to celebrat More

by gwsvoboda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Drive safely in your 2021 Lexus NX 300, and we hope to see you back again down the road!

Sep 29, 2021 -

gwsvoboda responded

Enjoyed taking the survey and being a " member" of the Metro Lexus family since 2000. Continued sucess to you all. Sincerely, George Svoboda

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