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Metro Lexus

Cleveland, OH

4.9
3,044 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,045 reviews

October 01, 2021

Bob did a fabulous job, would buy from him again or recommend him to family members More

by Llang41673
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Oct 01, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that Bob was able to assist with your purchase. Drive safely, and we hope to see you back at Metro Lexus!

October 01, 2021

Terry and her team have been amazing! Her patience with myself and my husband was superb! All of our questions were answered with professionalism and warmth. I would recommend her to friends and family!! More

by mbenson2907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that Terry and the team delivered such a seamless purchase experience. Congrats to you and your husband on your new vehicle, and we hope to see you back at Metro Lexus!

September 30, 2021

What a fantastic experience from 700 miles away. I will always purchase my vehicles from this dealership and will have them shipped to me. Thank you for providing a wonderful service! More

by dberryman18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Sep 30, 2021 -

Metro Lexus responded

We're elated that you'd rate your experience as fantastic. Thank you for sharing and for trusting the Metro Lexus team with your business! We hope you enjoy the newest vehicle!

September 30, 2021

The most kind salesman I’ve ever met and sincere dealership. I will recommend them to anyone I know looking for a vehicle. More

by Momof5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Sep 30, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the team. Drive safely, and we hope to see you back at Metro Lexus!

September 30, 2021

I had a great experience at Metro Lexus. My salesman Bob was very professional and knowledgeable. From the time I called in to inquire about my vehicle throughout the entire process Bob was straightforward. More

by monica.smith2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Sep 30, 2021 -

Metro Lexus responded

We're so glad you had a lovely visit, Monica! Thank you for the excellent feedback and for choosing Metro Lexus - we wish you safe travels in your new ride!

September 30, 2021

Bob was great to partner with- very approachable and efficient to get me in the car I wanted! Metro Lexus went over and beyond on their service to make me feel like a valued customer!! More

by mswindell77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler, Bob Alponat
Sep 30, 2021 -

Metro Lexus responded

Thanks for the 5 stars! We're pleased that Bob was wonderful to work with and that you feel so valued here at Metro Lexus!

September 30, 2021

Great sales man always helping and positive thank you for all you do will come back More

by tasic62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Sep 30, 2021 -

Metro Lexus responded

It is validating to hear that we could provide such a great buying experience. Thank you for choosing Metro Lexus!

September 30, 2021

I bought my car from Jessica in March of 2021. Since I live in Pennsylvania our negotiations took place over the phone. I drove to Cleveland (3hour drive) to check everything out before I finalized the d More

by jhbrown50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar, Jessica Twardzik
Sep 30, 2021 -

Metro Lexus responded

Reviews like yours make our day! It's so lovely to hear how much Jessica's efforts have meant to you. We're thrilled to hear that her above and beyond care, along with David and Skylar's assistance, made your purchase seamless and smooth. We're honored that your search brought you to Metro Lexus, and we couldn't be happier to hear how much you're enjoying your new Lexus RX 350! If there's anything you need, we're always a phone call away, otherwise happy driving!

September 30, 2021

Our experience with Jessica, Dave, and Skylar was exceptional. Jessica was so accommodating to me and my family. We look forward to working with them again for our future purchases! More

by lynn523
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
Oct 01, 2021 -

Metro Lexus responded

Hi Lynn - Congratulations to you and your family on your purchase! We are happy to hear that Jessica, Dave, Skylar, and the team took such great care of you. Thank you from all of us at Metro Lexus!

September 30, 2021

Bob made our experience of buying a new car seamless and stress free. He listened to our needs and worked to find the right car for us. He always followed up when he said he would and we grew to trust him More

by sarahhill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Oct 01, 2021 -

Metro Lexus responded

Sarah - thank you for taking the time to review Metro Lexus! It is fantastic to hear that Bob walked you through the purchase of your vehicle and we wish you safe travels!

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