Metro Lexus

Our experience with Metro Lexus dealership was pleasant and satisfactory. After a thorough search for a new car and visiting several dealerships, Metro Lexus definitely meets the highest standards. Nonethe and satisfactory. After a thorough search for a new car and visiting several dealerships, Metro Lexus definitely meets the highest standards. Nonetheless, the showroom and guest areas are clean, attractive, and very accommodating. Salesperson, Ryan Yee, is knowledgeable, polite and gracious. More

THANK YOU FOR ANEW CAR EXPERIENCE I LOVE THE RX350 F-SPORT THANK YOU AND THE TEAM . F-SPORT THANK YOU AND THE TEAM . More

Everything was delivered as promised in a timely manner. The buying experience was great..Working with Terry Ramey was a pleasure. The buying experience was great..Working with Terry Ramey was a pleasure. More

The whole process was positive. Abed Took the time to make sure I could see a few different cars so I would know what the exterior, interior and features would look like since The c Abed Took the time to make sure I could see a few different cars so I would know what the exterior, interior and features would look like since The car I wanted was not on the lot. Once we purchase the car Abed kept me updated on the status of the car and answered all of my questions. Dave was thorough and efficient with the financial paperwork. Skyler did a great job acclimating us to the vehicle, without making us feel stupid. 😊 More

Terry was the only person at the dealership who seemed genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to th genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to the Dealership to have the Smartshield process applied that was paid for when I bought the vehicle in January 2022. The Dealership was thoughtful enough to call me and inform me of same. I live in Michigan and drove to Ohio. I informed Dealership of same and inquired about some type of reimbursement for gas. I also had to stay overnight, as I was informed the car needed to sit, as the Smartshield process would make the smell too strong to drive right away. I spoke with three people at the Dealership, with each person indicating they would call me back with an answer. No one ever called back. I drove to the Dealership a couple of days later. I spoke with two workers at the Dealership, who informed me they would talk to someone about my problem. No one ever came back, including the individuals who informed me that would get someone. After approximately twenty minutes, I informed the receptionist that they must want me to go away.. After hearing my problem while sitting at her desk, Terry came and helped me with my problem. The next day I came back to the Dealership to get my car. It looked good on the surface. However, when I got back home I noticed several scratches and paint bubbles on the car that were not previously there. Especially above and below the Lexus emblem on the trunk. I called back and informed someone in Service of what happened. He informed me he would forward my message to the Service Mgr., who wasn’t there that week. He hasn’t had a chance to address my problem as of yet, as I am writing the review the same day I received the vehicle from the Service Department. More

We had a wonderful time experience buying our new vehicle with Lisa. We highly recommend her. with Lisa. We highly recommend her. More

Friendly, exceptional insights, open communication and focus on product and not the bottom line. Ryan was helpful, excited to find the right choice for my family and a pleasure to work with. focus on product and not the bottom line. Ryan was helpful, excited to find the right choice for my family and a pleasure to work with. More

The entire process of selecting the right model to meet my needs to purchasing and follow up was seamless and thorough. Terry was honest and I never felt any pressure to buy my vehicle from her. After I pu my needs to purchasing and follow up was seamless and thorough. Terry was honest and I never felt any pressure to buy my vehicle from her. After I purchased, we maintained good contact throughout the wait for my vehicle to arrive. I live out of the area and she worked with the finance department to get all the registration paperwork done electronically. Terry and Skylar, the technology expert personally delivered my vehicle to me and thoroughly explained all the features at that time which I really appreciated. I couldn’t have asked for a better buying experience from start to finish! More

Jeff has always been helpful when it comes to servicing my car. I never have to worry when He is helping! my car. I never have to worry when He is helping! More

Rami was reliable and resourceful during a difficult time for me to find a car. He didn't push. (a very big asset for me). I would/could recommend him and Metro Lexus to anyone who is looking for a great car for me to find a car. He didn't push. (a very big asset for me). I would/could recommend him and Metro Lexus to anyone who is looking for a great car. I am a new Lexus fan! More