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Metro Lexus

Cleveland, OH

4.9
3,122 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,122 reviews

March 20, 2025

The best! Seth was amazing at finding us the exact car we wanted; only better! We had our list, he met those requirements and amazed us with an outstanding pri More

by Queue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Seth exceeded your expectations at Metro Lexus! It's fantastic he was able to find the perfect car for you and offer an outstanding price. Thank you for sharing this wonderful feedback, and enjoy your new Lexus!

March 19, 2025

The dealership, My salesmen Ryan and the finance agents were top notch. Very helpful and courteous. I would recommend this dealership to anyone looking for vehicle. More

by Kirkboylan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

Kirk, thank you for recommending Metro Lexus! We're delighted to hear that Ryan and our finance team provided top-notch service. Enjoy your new vehicle!

March 19, 2025

Colin Haire at Metro Lexus was outstanding. He answered all our questions and did not miss a beat. He went over the total SUV and helped us set up our blue tube and other features before we dr More

by Vhales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance person John I beleive was great.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Colin provided such an outstanding experience at Metro Lexus! It's great to know he was thorough and attentive, ensuring you were comfortable with your new Lexus NX 350. Thank you for sharing this wonderful feedback!

March 19, 2025

Allison Smith was straightforward, honest, professional and quick just when my family needed exactly that as we sought out our new car. She arranged for everything we needed to consider our options and com More

by Bgillooly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Allison and the Metro Lexus team provided you with such a seamless car-buying experience. Thank you for sharing your positive feedback! Enjoy your new vehicle!

March 19, 2025

Jeffrey Miller explained clearly what services were needed before the service appointment as well troubleshooted my key issues. After the service he patiently helped me resync my phone to my car and More

by Lhammack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Jeffrey provided such clear and patient service at Metro Lexus. Your appreciation means a lot to us, and we'll be sure to share your kind words with him!

March 19, 2025

I was fortunate to have Tori Grinzinger as the salesperson to help me through the process. She did a great job of explaining the various Lexus models and alternatives/options in order to determine More

by donsinkocpa@hotmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Tori and Cam provided such thorough assistance at Metro Lexus. Enjoy your new car, and we hope to see you in the future!

March 18, 2025

It was our first time working with Metro Lexus. Simon was very helpful, cheerful and always kept us updated on the arrival of our new SUV. He always responded to our text or emails quickly. The de More

by loribcampana
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam - technical guy
Mar 18, 2025 -

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Simon and the Metro Lexus team provided excellent service and kept you informed throughout the process. Enjoy your new SUV, and we hope to see you again soon!

March 17, 2025

This was my second time purchasing a car at Metro Lexus with Allison and she made the buying experience very easy and enjoyable! I would have no hesitation buying another car through her when the time come More

by Avg3691
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Metro Lexus responded

Thank you for choosing Metro Lexus once again! We're glad Allison made your car-buying experience smooth and enjoyable, and we look forward to assisting you with any future purchases. Happy driving!

March 17, 2025

Terry Ramey was fabulous to work with! ! Tysean Yorke is a very knowledgeable instructor and was so helpful in setting up our vehicle! All of our questions and concerns were addressed. More

by Brtsh1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist who greeted us and helped us with coffee!!
Mar 17, 2025 -

Metro Lexus responded

Thank you for sharing your wonderful experience with us at Metro Lexus! We're delighted to hear that Terry, Tysean, and David made the process smooth and enjoyable. We look forward to welcoming you back in the future and appreciate your recommendations!

March 17, 2025

Allison and the dealership was very courteous and helpful in every area throughout this process. It’s always top notch service.. More

by philpsus97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patty Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Bellitto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Metro Lexus responded

Thank you for sharing your experience! We're delighted to hear that Allison and the Metro Lexus team provided top-notch service. We appreciate your support and look forward to assisting you again in the future!

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