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Metro Ford - Service Center

Schenectady, NY

4.4
3,061 Reviews

3,061 Reviews of Metro Ford - Service Center

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May 01, 2023

It was quick and done right I will go back here with all my of my Ford Needs 🚗🚙🛻 More

by SWEETINDIANGIRL75
Recommend Dealer
Yes
April 30, 2023

As an 81 year old woman, I have been very dependent on interaction with service managers are the best. We have our 2012 Ford Fusion for 12 years. Mileage is 106,000. It is still “going strong”. Ju More

by MARGMKELLYBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donny in service
April 29, 2023

AJ Denton was fantastic. Very responsive and professional. Overall great experience with minimal stress. Had the truck service recently, well done. More

by mpcozz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Denton
April 28, 2023

couldn’t have been any better sevice was great. .Very satisfied troy was excellent and very helpful More

by jerry ob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

Team was responsive and provided the facts necessary for me to make the most informed decision. More

by jt6814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

I am very pleased with Metro. Disgusted with Ford. 3 months w/o truck parts More

by Snydpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

Donny was very helpful- he did not “talk down” to me- some service people do, at some dealerships. My concerns were addressed completely and competently. No complaints. More

by Bpropps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny
April 25, 2023

The work done was fine. . but the $150 for checking the heated seats and than the $850+ to make the repairs is crazy..this will be my last ford truck More

by Otisemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

Well at Metro Ford they always keep you updated as to the work and how it is progressing. Unfortunately sometimes things happen. The truck was dropped off on Wednesday. Being a diesel dually it takes up a lo More

by rpandori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dariano
April 24, 2023

Your new Customer Service Gentleman, (Connly? Forgot his name. His 4th day working for you. So new he doesn’t have business cards yet). He. Treated me with such EXCELLENCE and knowledge. I felt s More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He’s new guy in service. I can’t find paper where I wrote his name.
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