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3,061 Reviews of Metro Ford - Service Center
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July 02, 2023
My service advisor Troy was great - got me in and out quickly with everything done that I needed done with friendly and courteous service. Answered all my questions when everything was done. quickly with everything done that I needed done with friendly and courteous service. Answered all my questions when everything was done. More
by Kevinchonikel
Verified CustomerEmployees Worked With
July 02, 2023
Great service except all fluids should have be checked. My window washer fluid was low.and it is still low. Can I stop in to getting it topped off?!??! My window washer fluid was low.and it is still low. Can I stop in to getting it topped off?!??! More
by ldbd1005
Employees Worked With
July 01, 2023
My 2016 fusion hybrid lost it's read out of pollution numbers for annual inspection and although I tried to drive the car for 75 miles fast and slow, I had lost the numbers when I had a dead battery an numbers for annual inspection and although I tried to drive the car for 75 miles fast and slow, I had lost the numbers when I had a dead battery and since that, my engine didn't record the information. The staff here had one mechanic drive the car under his purvue on the highway and all worked out. They were caring for my lost numbers! I passed inspection! More
by Churchorganist604
Employees Worked With
Dan Eaton was at the write up desk. Give him a raise!!
June 30, 2023
Though the ordering process was a bit cumbersome the delivery process was excellent. Love the truck so far.h delivery process was excellent. Love the truck so far.h More
by tferri
June 30, 2023
Troy Hanlon is the best Service Manager in the 518 ! Mark was excellent pointing out frame damage and the door handle was repaired promptly. Bill Hearley is an excellent Sales Consultant. Mark was excellent pointing out frame damage and the door handle was repaired promptly. Bill Hearley is an excellent Sales Consultant. More
by TKellyJr
June 30, 2023
Never put on hold, always polite and goes into more detail regarding the issue than others. detail regarding the issue than others. More
by richiechap
Employees Worked With
June 29, 2023
Always Reliable and trustworthy. Very Friendly and professional crew. Happy every time I service my vehicle Very Friendly and professional crew. Happy every time I service my vehicle More
by tishacolon54
Employees Worked With
June 29, 2023
My 20 year old Focus needed service. I was written up correctly and kept informed of the process. The car has 190,000 miles and runs like new again, thanks to Metro. All work done correc I was written up correctly and kept informed of the process. The car has 190,000 miles and runs like new again, thanks to Metro. All work done correctly and at a fair price. More
by jongriffin6
June 29, 2023
Has to be the worst service dealership I have ever been to. The transmission in my F150 went. Covered under warranty. Jay from Metro told me to tow it over there and they will look at it in 2 day. 5 weeks to. The transmission in my F150 went. Covered under warranty. Jay from Metro told me to tow it over there and they will look at it in 2 day. 5 weeks later they never looked at it. Then he said it will be looked at in 2 more weeks. 3 weeks later and nothing. Finally I get pissed. And just tow it to Morris Ford. They said 3 weeks. Gave me a loaner vechile. And 1 week later looked at my Transmission and ordered me a new 1. They are finished with my truck in under 3 weeks. I talk to Paul the manager at Metro Ford. And he just gave me an attitude. Not my fault you guys lied to me. I had to rent a vechile and I out $2,000 in the rental. Because I have to get to work. Metro Ford said they had no loaners. But Morris did. How is that possible, when Metro Ford is a way bigger Dealership. 🤔 More
by Jay S
June 29, 2023
Thanks for the help, Rob! Service was completed in a timely manner with reasonable updates. Service was completed in a timely manner with reasonable updates. More
by kbro
