Metro Ford - Service Center

Metro for treating me as a valued customer helping me with the service of my car. I really do appreciate that customer service. with the service of my car. I really do appreciate that customer service. More

Very nice staff, but sometimes there’s a lack of communication with the customer about the status of their vehicle. I expected my vehicle to be there for 1 day, and it wasn’t even looked at until da communication with the customer about the status of their vehicle. I expected my vehicle to be there for 1 day, and it wasn’t even looked at until day 2 and then not ready until day 3. No loaner was offered, which would have been helpful. The service performed was great, just wish I knew how long the service would take. More

Vehicle sat for two full days without anyone touching it, what's the point of an appointment? what's the point of an appointment? More

Awesome service at Metro as is our typical experience. Never a problem. Always good communication. Never a problem. Always good communication. More

I would like the service manager to call me to discuss the experience. 518.469.4329 the experience. 518.469.4329 More

I’m there Al the time, not sure which visit this is for, but they always treat me great! Don Eden is my guy, He always gives me his vast wealth of knowledge. but they always treat me great! Don Eden is my guy, He always gives me his vast wealth of knowledge. More

called service, a real person actually answered and scheduled the oil change on the call. scheduled the oil change on the call. More

The service center leaves much to be desired. I waited over a month for an appointment for hard shifting in my transmission among other issues only to be told some nonsense to make me go away bec I waited over a month for an appointment for hard shifting in my transmission among other issues only to be told some nonsense to make me go away because they’re apparently to busy to be bothered with actually looking at my vehicle. The issues such as hard shifting in the transmission, very low idle under 500 rpm’s and running rough with slight misfires in the engine are still very much an issue and nothing was addressed. I was told at the end “you could make another appointment if you want us to relook at it”… one star review all the way and I highly recommend people look elsewhere for help. More

It cost too much and they had my car for two weeks when it was a two day job and they made me pay for the time they has my car... if I did not have a warranty on my car I could had it fix if faster and che it was a two day job and they made me pay for the time they has my car... if I did not have a warranty on my car I could had it fix if faster and cheaper More

The repair wasn't performed properly and still is broken. I paid a copay and it took 3 days returning each day till it was fixed I paid a copay and it took 3 days returning each day till it was fixed More