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Metro Ford - Service Center

Schenectady, NY

4.4
3,059 Reviews

3,059 Reviews of Metro Ford - Service Center

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September 18, 2023

Ripped off did unnecessary work I said not to do ! Will never buy a vehicle here again or get service work none here. More

by K.LATTIMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Eden , Bill Thorpe
September 17, 2023

I took my car in 3 separate times due to brake failure, and they kept telling me that they can replicate the problem or find it. I then took it back to Keeler Honda where I bought my ford edge, and they to More

by Ooxsamanthaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Hanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
September 13, 2023

I got in quickly for an oil change and was able to be driven home while my vehicle was being serviced More

by Kerrin.moon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

I received prompt and courteous service work was completed in a timely manner and I was on my way More

by Mrghair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Great tire prices, bought a set for my Daughter's Chevy and so happy with the results. More

by clycpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Knowledgeable sales staff, super accommodating. Finance staff was fantastic as well. Positive experience all the way around. More

by bminny1103
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2023

Service was excellent. They took me in and time got the job done very happy thank you very much More

by Mrghair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

I have been a sales and service customer at Metro Ford for over 30 years. As a car guy with experience in all aspects of the business, I am very happy with Metro. I tend to buy and keep cars and as my 200 More

by jongriffin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

Customer service was excellent. Service associate was very attentive thru the process. Service tech explained his inspection checklist via video which was very helpful. More

by rmca47750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Friendly service. Nice waiting area. 2 issues- 1) was told quick fix and so could wait but it was 2 hours and 2) the issue wasn’t fixed so needed to come back later in More

by Bronco Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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