Metro Ford - Service Center

The wait was much better than previous visits. The team was friendly once they acknowledge me. The team was friendly once they acknowledge me. More

The Ford guy I dealt with was very good. The issue was resolved professionally and promptly. The issue was resolved professionally and promptly. More

They did what they were. supposed to do. and on time.as they usually do. supposed to do. and on time.as they usually do. More

The dealership was personal the salesman was not pushy but very helpful and explained everything thoroughly but very helpful and explained everything thoroughly More

I am a female and I will say I was very comfortable with the service I received. I felt very comfortable waiting and talking to the men working on my vechile and cost was what was expected I would recomm the service I received. I felt very comfortable waiting and talking to the men working on my vechile and cost was what was expected I would recommend anywhere very satisfied 😊 More

Good, good, good, good ,good good, good, good, good, good, good, good, good, good, good. good, good, good, good, good, good. More

This is my first visit here, was clean and quiet. However, service is not at all what I expected. Took in for The Works on my truck. Dropped off first thing in the morning. Never heard from s However, service is not at all what I expected. Took in for The Works on my truck. Dropped off first thing in the morning. Never heard from service, so I called around noon. They still had not got it in. Then for this appointment, I scheduled special diagnostics. All my cigarette lighters stopped working. Use for charging my phone. They've didn't get to this, so asked me, do I want to pick it up and come back with it? xxxx no, I made an appointment more so for that than the works. Keep it and fix what I made the appointment for. I also asked them if they determined the noise in the engine when it first starts up. Oh no, we don't hear anything. Let's just say, if I didn't call regularly the next 3 days for an update about the diagnostics, I wouldn't have heard about anything related to my truck. They finally had to get a shop Stewart involved in the diagnosis 2 days later, so third day. Then they found a module was bad. Didn't have in stock, could get the next day. Truly a disappointment and over a $1,000 later for a module that was bad. They didn't charge me for all the diagnosis, since I don't think they had a clue what they were doing initially, until they got the other person involved. Communications and service was terrible in my eyes, four days they had my truck. No offer for a loaner car or nothing. This dealership was recommended to me by someone I highly trust. But after this experience. I won't go back or think about purchasing a vehicle from them in the future, nor will I recommend them. More like, stay away from there. Was such a disappointment, especially since I still have the knock in the engine when it initially starts up each day. I'll have to record the sound and take it back to my normal dealership. More

Great communication. Excellent service work performed. We are thrilled with their professionalism. I definitely will back again. Excellent service work performed. We are thrilled with their professionalism. I definitely will back again. More

I love the way they worked with me . I was able to avoid getting a rental car because the service center was flexible and understanding. Metro ford is outstanding! I have been using the I was able to avoid getting a rental car because the service center was flexible and understanding. Metro ford is outstanding! I have been using the service center for 3 years now, quality service done fast with friendly attitude. Thank you so much Metro Ford Schenectady!! More