Metro Ford - Service Center

Very unhappy with my experience. What was an easy fix. turned into a $1,800 estimate. I refused the work, but was still charged almost $200 for diagnosis. I later learned that the fi What was an easy fix. turned into a $1,800 estimate. I refused the work, but was still charged almost $200 for diagnosis. I later learned that the fix wasn't even addressed. More

Metro Ford has always been great . Sales , service .. any element of the Metro team has always done great by me for over 15 years Sales , service .. any element of the Metro team has always done great by me for over 15 years More

It took four visits in 30 days to fix my driver side window and it looks like it is now fixed. I can’t thank Don Eden enough for all he did for me. There was some confusion about my deductible on my ext window and it looks like it is now fixed. I can’t thank Don Eden enough for all he did for me. There was some confusion about my deductible on my extended warranty, and Don was instrumental in helping me resolve the issue. I am grateful for Metro, Ford, in servicing and taking care of my car. Many many thanks and thank you Don Eden. More

The problem I dropped my car off for was not fixed. , I'm gonna need to make another appt , I'm gonna need to make another appt More

They answer all my questions and were very professional work was done as promise and on time work was done as promise and on time More

My husband and I brought our Edges in for service (oil change for him and inspection for me). They were done quickly and we were out of there in no time. Troy is the best! change for him and inspection for me). They were done quickly and we were out of there in no time. Troy is the best! More

I was very pleased with the work that was done. The job that they did was Amazing The job that they did was Amazing More

Brought the vehicle in for a factory recall and rear brakes. The bluetooth device worked fine with Ford sync when we brought it in. Subsequently, did not work after the recent service. Received an aut brakes. The bluetooth device worked fine with Ford sync when we brought it in. Subsequently, did not work after the recent service. Received an autogenerated request for feedback from the General Manager. Filled out promptly and returned stating the aforementioned issue and copied his work email address. Have not received a reply. Received a request for feedback from Ford Corporate. Told Elena Ford (direct email) the same issue. No reply. Bought the vehicle from Metro brand new and we were content with staff and service. 2020 had an issue with the body shop that caused me to find someplace else for regular maintenance. Brought back recently primarily for the factory recall. Wish I hadn't. More

I am treated like family here. They ensured that the vehicle service process was professional, friendly, and timely. They ensured that the vehicle service process was professional, friendly, and timely. More

Quoted $160 for air conditioning check. It ended up $450. Never got an estimate before moving forward. Never got ant estimates until phone call my bill was $1441...with other work included It ended up $450. Never got an estimate before moving forward. Never got ant estimates until phone call my bill was $1441...with other work included More