Metro Ford - Service Center

Many years of bringing my vehicles to you and, most of the time is great. Gave you four stars because I have had to bring my Bronco 4 times because of water leaking into the cabin. Hopefully you guys got the time is great. Gave you four stars because I have had to bring my Bronco 4 times because of water leaking into the cabin. Hopefully you guys got it right this time. General comments: Leaving messages in voicemail for Troy and Jay does nothing as they do not respond. Don't even know if they get them. Video of inspection doesn't work either, nor does the text message associated with it. Jep has exactly the same service and it works like a charm. Complimentary pickup and delivery not available at your dealership so it should not be advertised. More

Service was courteous, friendly, knowledgeable, performed promptly and with quality. Thank you see you again in a few months. promptly and with quality. Thank you see you again in a few months. More

Service was performed promptly and with the usual quality I've come to expect. Always very satisfied I've come to expect. Always very satisfied More

Always courteous and go out of their way to help and resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! More

Friendly, knowlegeable people. Always willing to talk with you about your needs and give recommendations Always willing to talk with you about your needs and give recommendations More

The service was quick. My vehicle was done in a timely manner and the staff was super friendly and helpful! My vehicle was done in a timely manner and the staff was super friendly and helpful! More

After waiting a month for my appointment. I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate o I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate of a date it could be fixed or checked. It was different men that gave me the same unanswered questions. Poor customer service. More

Not a bad place to get vehicles worked on, but 2. 5 hours for an oil change and tire rotation is excessive for time, especially when I had made an appointment to begin with. Will continue to go there 5 hours for an oil change and tire rotation is excessive for time, especially when I had made an appointment to begin with. Will continue to go there for business though. More

Professionalism, confident, efficient, reliable - Troy Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick ser Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick service to get you in and out in a timely manner. More

Service was done as expected in the time it was promised. Communication was excellent while I waited for the vehicle. Communication was excellent while I waited for the vehicle. More