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Metro Ford - Service Center

Schenectady, NY

4.4
3,059 Reviews

3,059 Reviews of Metro Ford - Service Center

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December 07, 2023

The service rep treated me with respect and honesty. He didn't try to talk "down " to me, like most mechanics have. He didn't ask for my husband. He spoke directly to me and explained every needed repai More

by vanessa.parson426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Eden
December 07, 2023

The dealership was very accommodating and great to purchase a vehicle from. Thank you for being customer friendly. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

The service you can get at ford and the employees are very responsible and respectful More

by stacyred795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Eden
December 05, 2023

Always friendly and on time with any service. Calling for an service appointment very friendly and accommodating More

by FORDTRUCK326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Gordon, Cary Peek
December 03, 2023

Very pleased with service afternoon quick schedule is perfect . Appreciate the availability to get service More

by jjpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

Troy always makes sure that my vehicles are well taken care of. Service personnel always do good work. More

by Mark J Maloney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

Great job with oil change, tire rotation and oil filter change; also, courteous and timely. More

by DBO7911276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2023

Unbelievable service! Got a call while on a hike about my car needing a recall. Before I could even begin to fret the inconvenience, the service rep let me know this would More

by Bing Bong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cant remember who exactly helped me, but Gerry is the man!
November 30, 2023

Brought my truck in for oil change,tire rotation and inspection sticker.. They did a great job on my truck! Only problem was the long wait! 2 and 1/2 hours! More

by RCK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Gordon
November 28, 2023

The man that represented the manager of the Dealership is Top Notch. The Service Manager needs training with dealing with customers and honor coupons from their Web Site. More

by lc_jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have he name available at this time.
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