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Metro Ford - Service Center

Schenectady, NY

4.4
3,057 Reviews

3,057 Reviews of Metro Ford - Service Center

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March 22, 2024

I'm not sure why I'm getting this survey again since I already answered this. Troy did a great job and took care of a follow up issue very quickly as well. More

by Kevinchonikel
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 22, 2024 -

Kevinchonikel responded

Perhaps this was for my follow up visit, which Troy took care of quickly and correctly. Great customer service.

March 22, 2024

Prompt, courteous service for completely unexpected problems on my new car. I really appreciate the quick response I received. More

by K.M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Dunican
March 21, 2024

Best place in the capitol district to get your vehicle serviced. Friendly courteous people who make you feel like family not just say it! More

by rpandori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not follow one of the instructions so I had to come back another day and T More

by Kevinchonikel
Recommend Dealer
Yes
Employees Worked With
Troy
March 20, 2024

I thought I just gave you a review by text, but here it is again: Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not f More

by Kevinchonikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Very happy they provided transportation home and back so I didn't have to wait in the waiting room. More

by PAMELAMCCARTHY6
Recommend Dealer
Yes
March 18, 2024

Service was completed as scheduled. No issues booking or waiting in lobby. Has improved from previous visits. Thank you More

by WJEFFREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

Troy H always takes good care of my cars and sees to it that they are returned in clean condition, very important to me. The services performed are done with care. The technicians do nice work. More

by Mark J Maloney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

Waiting area was very neat and clean. Employees were very friendly. Glad that service has a drive in policy as it was pouring out. More

by V_MCLEA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

something very wrong at this place not very honest just got the run around again More

by YEOLELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ron troy
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