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Metro Ford - Service Center

Schenectady, NY

4.4
3,056 Reviews

3,056 Reviews of Metro Ford - Service Center

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June 07, 2024

The service reps are very pleasant to work with and knowledgeable about the work to be performed More

by fconsta46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

This took way too long for a 10,000 mi service when I made my appointment a week in advance More

by SORVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Hanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Terrible place and very untrustworthy. My advice is do not take your vehicle there and if you have no choice, wait with your car. NEVER leave your vehicle there. THEY WILL MAKE SURE YOU RE More

by Gary Back
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Dariano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Askew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Eden
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

They are very polite and very helpful when asking questions about things they do and are going to do. More

by mpatterson40
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Great ford dealer with a super service department. Troy and team are outstanding and make sure that my truck is always in tip top shape. More

by DANODANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Brought my vehicle in for an oil change. Everyone was very friendly. The technician was great. He looked over my vehicle and advised me of some repairs that will need to be done in the futur More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roland Lee
May 29, 2024

3 times I brought car in for service each time same issue finally resolved I feel they could have been more communication regarding my concerns More

by SHAKNB8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aidan Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Excellent buying experience. Staffed smoothed out the bumps and wrinkles in the process. And I love the Maverick. Just got back from a trip to open up camp. All the gear fit More

by bkroppsr
Recommend Dealer
Yes
Employees Worked With
Rob Sangelo
May 26, 2024

Very Happy with the service department and the service staff. I would let friends know about Metro. More

by VRB7057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

It was an easy event to trade in my used vehicle and purchase a new one from metro ford More

by EFRAEDER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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