Metro Ford - Service Center

I was not going to comment on your dealership but you keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that because you had vehicle I wanted. Your staff tried to low ball me on my trade, I ended up walking out, then complained via email and was contacted from a higher up and given a deal I could live with. Returned to close deal with same salesman that love balled me. As the deal was being done your people tried to slide an extended warrenty on to my loan and add more time to my loan pay off. Then on day of pick up I was told only the rear plate could be put on because there was no front plate bracket( I,m from Mass, need both plates) I said I needed both plates, he said the he could drill holes in bumper if I wanted, I said no. Then your dealership said the salesman had to follow me back to Mass to RMV to do paperwork, I tried I explain, since I had done it before, that I had the insurance binder on new vehicle that I could rive new car back with paperwork and do it all myself, nope. So he followed me back to Mass, me driving new vehicle with dealer plate him in my trade. About an hour later we were in RMV and he was missing a paper that was needed to finish transfer, so after trying to get it faxxed ( evidently someone in your employ had gone golfing for day) the salesman had it emailed to me at which point I had to go home and print it and your salesman drove off to NY and I printed out paper went back to RMV and finished paperwork by myself and had to wait a day until you people paid all the fees. The next day I emailed salesman about some covers for removable tops he had told me were included with vehicle, he said whatever was in vehicle is what it came with, whatever at that point I had enough of you people. Later that day I found original window sticker in glovebox and on it was bags for tops and a front plate bracket, I knew then I was done with you people, Your a Ford dealership and you can’t find me a front plate bracket, I got one in Amazon next day for $30.00. So I am very satisfied with vehicle but I will never deal with your dealership again and I,m sharing with everyone here in Maas More

Excellent support from all at Metro on our service issue which occurred late on a Friday afternoon. Loaner car was provided and our vehicle was quickly repaired and back to us in a short time Thanks Metro which occurred late on a Friday afternoon. Loaner car was provided and our vehicle was quickly repaired and back to us in a short time Thanks Metro !! More

My car was picked up and returned and the service completed. Problems were resolved and explained to me completed. Problems were resolved and explained to me More

Metro is the place to get anything on your vehicle fixed. I trust them completely and they make my life easy I trust them completely and they make my life easy More

To charge me over $500 dollars to fix nothing and break two windows from going up and down is highway robbery! And to think I worked as a salesman for a few years and made them a lot of money and to have t two windows from going up and down is highway robbery! And to think I worked as a salesman for a few years and made them a lot of money and to have the owner Dave Dariono talk gospel and avoid my car problems is not good! One month Lennie Dariono asked me how much I made that month I said $8,200 dollars he said great the more you make the more we make well 20% is my cut so Metro Ford made $32,800 dollars of me. In one month and I was top salesman many times to rob me and con me is so wrong. How would you feel if you were me? More

Best experience I've ever had buying a vehicle. Love my bronco! Thank you Rob and JT Love my bronco! Thank you Rob and JT More

Talented; they know what they’re doing. Always courteous and accommodating. Service is beyond excellent. Always courteous and accommodating. Service is beyond excellent. More

Fast and friendly service. Repaired the first time wish I had purchased vehicle from Metro Repaired the first time wish I had purchased vehicle from Metro More

I pass two other Ford dealership to get to Metro Ford. I love the service there , and the no nonsense approach to projects. I love the service there , and the no nonsense approach to projects. More

my wife and i have both of our cars serviced there,always done on time andnever no issues. rob and troy are always professionaltell me if theres a problem or not. will always have service done there. done on time andnever no issues. rob and troy are always professionaltell me if theres a problem or not. will always have service done there. More