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Metro Ford
Schenectady, NY
4,933 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,933 reviews
April 27, 2018
The works Troy was very good to work with, service was done quickly. I have been going here for years and have not been disappointed yet. Nice Job Troy was very good to work with, service was done quickly. I have been going here for years and have not been disappointed yet. Nice Job More
by pdeedo
Verified CustomerEmployees Worked With
April 27, 2018
Exceeded my expectations, Tony Simone is a brand ambassador! I have been driving the same car for fifteen years and knew it was time to consider a different choice. I went to a sales event in January, test dro I have been driving the same car for fifteen years and knew it was time to consider a different choice. I went to a sales event in January, test drove an Escape and did my research and went to other dealers but returned to Metro Ford because of the great customer service. From April 11, it took just a few days to set up my lease and trade in. Tony Simone guided me to a Ford Escape that matched my driving needs, is a great AWD vehicle and gets great gas mileage. I am so happy and feel like a weight has been lifted off my shoulders by Tony Simone and Metro Ford. The Staff at Metro Ford was so helpful and friendly, from Bill in Finance, to the Cashier, to Dave Dariano. More
by TREASA.MBOYLE
April 27, 2018
Quick service Called for routine service on short notice and was scheduled same day. Completed ahead of estimated time. Included warranty work I wasn't aware of. Called for routine service on short notice and was scheduled same day. Completed ahead of estimated time. Included warranty work I wasn't aware of. More
by JR
Employees Worked With
Rob Hitchcock
April 27, 2018
Excellent Next day appointment for oil change. Excellent service and customer care. Service was very professional and employees were very friendly. Will definte Next day appointment for oil change. Excellent service and customer care. Service was very professional and employees were very friendly. Will defintely be back soon ! More
by IECOLL
April 27, 2018
Salesman Defabio was GREAT !!! The dealership itself is ok but my salesman, Anthony Defabio, was great. We have purchased 6 cars from Metro's various locations over the past 30 year The dealership itself is ok but my salesman, Anthony Defabio, was great. We have purchased 6 cars from Metro's various locations over the past 30 years. The most unpleasant portion of the experience is always dealing with one or another of the Darianos. This time I was able to avoid them altogether!! More
by PARDACK
Employees Worked With
April 27, 2018
Great Experience I really did not feel pressured to buy! Mike DiCocco was friendly, knowledgeable, courteous, and professional. I heartily recommend Metro to my friend I really did not feel pressured to buy! Mike DiCocco was friendly, knowledgeable, courteous, and professional. I heartily recommend Metro to my friends and relatives. More
by ALISSOW
April 26, 2018
Great Service Dept. / Satisfied with problem resolution This dealership is right on the ball. All of the attendants in the service department are great especially Troy and Jay who I have been dealing with t This dealership is right on the ball. All of the attendants in the service department are great especially Troy and Jay who I have been dealing with the most. I have even started taking my mother's and my daughter's car to Metro Ford service now. When I encountered a problem recently it seems like the entire dealership got involved in the resolution and within 24 hours it was resolved to my complete satisfaction. It is refreshing to see service people like Jay and Troy take such concern and care of all of my service needs on our vehicles. They are keepers and deserve a raise ! I only have one suggestion. They should use plastic covers over the vehicles upholstered seats when servicing vehicles. More
by mallard12190
April 26, 2018
Service and Body Shop I had to get a new door skin put on my 2016 F150 for being hit. Cary Peek the body shop manager took good care of everything including dealing with t I had to get a new door skin put on my 2016 F150 for being hit. Cary Peek the body shop manager took good care of everything including dealing with the insurance company. The body shop did an excellent job fixing it with a polish and cleanup of the truck inside and out. They sent over to service for an oil change and some warranty work that needed to be done. In all, I have been buying vehicles from Metro Ford for 30 years and only use their Service as well. Never had any issues or complaints and if I did they surely would take care of the situation. If you are looking for a great Ford Dealer Metro is the one to go to hands down!!! More
by SILVERRDKING
April 26, 2018
Excellent Pleased with everything I need if need something bring it in gets done have a good time when I’m here second home from home Pleased with everything I need if need something bring it in gets done have a good time when I’m here second home from home More
by RRGORDON68
Employees Worked With
Other Employees :
Rob Dariano, Michelle Hamel, Joe Riscica, Joe Camuglia
April 26, 2018
Good attitude but service was... ok I got pre apporved for a car note before I went but it still wasn't as smooth as I'd have liked. She tried and was fair to me but there were things di I got pre apporved for a car note before I went but it still wasn't as smooth as I'd have liked. She tried and was fair to me but there were things discussed that seemed different when the paper work came through. The salesman was friendly but really didn't work that hard for me. He didn't have much to say about the car except it was nice and initially claimed there weren't any vehicles there for the price I was looking at. Overall, he added no value. More
by JUV.MATTHEWS
