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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
January 14, 2020
Loosing air in right front tire. No puncture, seal bad. Had to wait for service men as they were checking out cars on the road. After a half hour they got back and one guy did the che No puncture, seal bad. Had to wait for service men as they were checking out cars on the road. After a half hour they got back and one guy did the check. Another half hour to tell me the seal was bad. More
by ELECT26SUB
Verified CustomerEmployees Worked With
N/a
January 13, 2020
Just awful. Purchased a 2018 F-250 in November and was in the shop for 11 out of 45 days. Service Department were rude and dismissive after having the front end fail almost putting me in to a guard rail, my the shop for 11 out of 45 days. Service Department were rude and dismissive after having the front end fail almost putting me in to a guard rail, my doors having to be ratchet-strapped shut to drive home, and my alarm going off for hours while at work for no apparent reason. After the 4th service visit for my windows not rolling up and rear doors not opening, I begged for the mercy of the dealer to help remediate my purchase and swap for another used vehicle. After initially offering $7,250 in depreciation for 45 days of ownership, we settled on me eating $4000 in sales tax and depreciation to get out of this nightmare. After finalizing the deal, I discovered that despite the vehicle being Certified Pre-Owned, I was given 4 terribly worn and balding tires with some tread barely able to pass inspection. This has been the worst 60 days of dealing with this dealership and I hope to tell everyone to avoid Metro like the plague. More
by JUSTINB27
January 13, 2020
Collision Center Very nice job repairing the front bumper/grille on my Ford Flex. After hearing nothing from my insurance company, I drove in at 8 a.m. on a Monday af Very nice job repairing the front bumper/grille on my Ford Flex. After hearing nothing from my insurance company, I drove in at 8 a.m. on a Monday after my Friday night accident, and the crew registered me and took care of the rest. The collision center reportedly has contracts with about 20 different insurers, so there's a good chance you'll go there if you are involved in an accident. They also guarantee the repairs for the life of the vehicle. More
by cucinaniskayuna
Employees Worked With
Cary Peek
January 13, 2020
Good to deal with had my F150 ready for me. Answered my questions about the truck beautiful truck love the ride and the heated seats. Great dealer!! questions about the truck beautiful truck love the ride and the heated seats. Great dealer!! More
by GRIMALDIWA
January 12, 2020
The service people were very callous and unprofessional it seemed as if it they didn’t care or bothered I’ve never experienced anything like that before at the Toyota or Chevy dealership this was the first it seemed as if it they didn’t care or bothered I’ve never experienced anything like that before at the Toyota or Chevy dealership this was the first Ford I have ever bought it will probably be the last More
by JBARRATI
January 10, 2020
Nicole was amazing! We would highly recommend her and metro ford to anyone who is car shopping! She was able to get us exactly what we wanted and for the right price! metro ford to anyone who is car shopping! She was able to get us exactly what we wanted and for the right price! More
by KALEIGHCAVANAUGH
Employees Worked With
January 08, 2020
New Truck Had a pleasant, no drama experience purchasing my new truck. Bob Ruzzo was easy to work with, treated me with respect and did not do the hard sell. Had a pleasant, no drama experience purchasing my new truck. Bob Ruzzo was easy to work with, treated me with respect and did not do the hard sell. Fair and pleasant to deal with. More
by LP
January 08, 2020
I have bought a number of vehicles from Metro Ford. I don’t intend going anywhere else, I am very happy with their sales and services. their sales team and their service team are second to none in my opi don’t intend going anywhere else, I am very happy with their sales and services. their sales team and their service team are second to none in my opinion.. I will continue to purchase my vehicles from Metro Ford. More
by WAYNE35CHEVY
Employees Worked With
Other Employees :
Rob Dariano, William Thorpe
January 08, 2020
frozen door latchs Update. Door latch has been repaired. Had to get some new parts. All is good now. Troy Hanlon took good care of me. Thank you Update. Door latch has been repaired. Had to get some new parts. All is good now. Troy Hanlon took good care of me. Thank you More
by SEARAYROB1
Employees Worked With
January 08, 2020
Wonderful Service at Metro Ford Every time we visit Metro Ford, my husband and I are greeted by professional friendly employees. They always make our experience pleasant and we walk Every time we visit Metro Ford, my husband and I are greeted by professional friendly employees. They always make our experience pleasant and we walk away satisfied. Thank you Metro Ford! More
by BINGLESTON
