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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
February 12, 2020
Overpriced service and incompetent technicians Service rates and mark up on parts outrageous. Failed to fix main problem I brought car in for. They claimed they couldn't replicate the issue I descr Service rates and mark up on parts outrageous. Failed to fix main problem I brought car in for. They claimed they couldn't replicate the issue I described but yet it began again as soon as I drove out of dealership. Very apparent they either ignored my complaints altogether or the technician either failed to test drive the vehicle or is just plain incompetent. Climate blower intermittently turns on to highest setting without touching it. Have to manually turn it down as touch screen won't let me change it. A quick Google search finds that this is a fairly common problem in Ford models around 2012. I was surprised that customer service rep and technician didn't know that. Problem started again as soon as I drove out of dealership and occurs numerous times during my daily use of car. Will now find another dealer to take it to for service. Your team did correctly replace the wiper switch but at an outrageously inflated price. The part was nearly twice what I would have paid if I bought it directly from Napa. Also was overcharged on labor which should not have taken more than a half hour to replace. After 8 years of using your service I am tired of getting ripped off. More
by John M.
Verified CustomerEmployees Worked With
February 12, 2020
The best dealership ever, almost a dozen vehicles later, never disappointed. I recommend it to everybody... I am so happy and excited for my new truck and if I ever decide to get a new one I'm going back th never disappointed. I recommend it to everybody... I am so happy and excited for my new truck and if I ever decide to get a new one I'm going back there More
by SCBJIB1024
February 12, 2020
Only had a problem when i got my vehicle and my fluids werent filled but i have to go back to service to fix the issue on my truck with the warrenty werent filled but i have to go back to service to fix the issue on my truck with the warrenty More
by PURPLESTANG36
February 12, 2020
Professional, pleasant and timely was my experience this time. Called for appointment and came in the next day. Everything they needed to do was explained before hand. time. Called for appointment and came in the next day. Everything they needed to do was explained before hand. More
by rkernan
Employees Worked With
February 12, 2020
Recall issue Had an appointment to deal with a recall issue and it was a pleasant and quick experience. Only waited an hour for a process that was supposed to be l Had an appointment to deal with a recall issue and it was a pleasant and quick experience. Only waited an hour for a process that was supposed to be longer. More
by TTIER315
Employees Worked With
I don't remember the names
February 09, 2020
leasing a new vehicle Darlene was very helpful in getting me what I was looking for and was my second vehicle with this sales person. Keep up the good work Darlene was very helpful in getting me what I was looking for and was my second vehicle with this sales person. Keep up the good work More
by Frank
February 09, 2020
It was a pleasure to meet and work with Jennifer. She really did go out if her way and provided the best experience, ever! She Rocks! really did go out if her way and provided the best experience, ever! She Rocks! More
by Jemrock1985
February 08, 2020
Awesome!! I have only good things to say about the bodyshop - Cary Peek was very helpful, courteous and kept things on schedule. Thank you!! Very Satisfied. I have only good things to say about the bodyshop - Cary Peek was very helpful, courteous and kept things on schedule. Thank you!! Very Satisfied. More
by TROTNGKD
February 07, 2020
From sales to service the team at MetroFord has taken care of me. Had engine issues with a 2014 escape that I didn’t even buy from them and they went above and beyond more so than the dealer I purchased care of me. Had engine issues with a 2014 escape that I didn’t even buy from them and they went above and beyond more so than the dealer I purchased it from. Because of this I bought my 2017 escape from them, the sales and service team have been amazing to me. A customer as long as I live in NY. More
by VERONA41210
