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Metro Ford
Schenectady, NY
4,926 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,926 reviews
March 04, 2020
Service was great Troy and the service and vehicle loan department were great along with the mechanics. I would recommend metro ford to my friends and family... department were great along with the mechanics. I would recommend metro ford to my friends and family... More
by FLONZIE
Verified Customer
March 04, 2020
Had a great experience no hassle buying. Bob Ruzzo was a pleasure to deal with. Couldn't be happier. As a first time buyer from Metro will definitely buy again pleasure to deal with. Couldn't be happier. As a first time buyer from Metro will definitely buy again More
by Carole
Employees Worked With
Bob Ruzzo
March 04, 2020
I had a great experience at Metro Ford. Anthony DeFabio and Dave Dariano took great care of me. Bill in financing was amazing as well. and Dave Dariano took great care of me. Bill in financing was amazing as well. More
by BULLYPHELPS
March 03, 2020
Michelle Hamel in business made this purchase the most enjoyable car we ever purchased. Bob Ruzzo salesman did an awesome job no bs negotiations cut n dry.Price dropped before delivery and Michelle was ri enjoyable car we ever purchased. Bob Ruzzo salesman did an awesome job no bs negotiations cut n dry.Price dropped before delivery and Michelle was right on the ball.Only negative u need to speak to me personally More
by ZAUTNERED
Employees Worked With
Bob Ruzzo, Michelle Hamel
March 02, 2020
Everyone from reception, to sales and collision repair were friendly, and helpful. I would recommend to friends and family. I was very satified. Thank you. were friendly, and helpful. I would recommend to friends and family. I was very satified. Thank you. More
by SNYDER2SNOW
March 02, 2020
Jay is very friendly, professional and accommodating. He strives to demonstrate excellent customer service, and he always makes a point to go above and beyond! strives to demonstrate excellent customer service, and he always makes a point to go above and beyond! More
by JGAUDIO24
Employees Worked With
February 28, 2020
Troy Hanlon and his service team are the best in the entire Capital District area. It is one of the reasons I go there. They are courteous, efficient and totally competent. They pay attention to detail entire Capital District area. It is one of the reasons I go there. They are courteous, efficient and totally competent. They pay attention to detail and try to get your car done in a reasonable amount of time. More
by mallard12190
February 27, 2020
New tires Service Manager Troy Hanlon is excellent and always providing top notch customer service. He makes every Metro Ford service visit a positive experien Service Manager Troy Hanlon is excellent and always providing top notch customer service. He makes every Metro Ford service visit a positive experience. He is the reason I bring my car to Metro as my previous experience with him was so positive.. More
by CHAYCATS
Employees Worked With
February 27, 2020
Brought my Honda CR-V in for the fourth time with a smell of something burning after driving it for awhile. They still can’t figure it out. Maybe they should not sell anything other than Fords... service gu of something burning after driving it for awhile. They still can’t figure it out. Maybe they should not sell anything other than Fords... service guy also neglected to call the number I wrote at the top of the page. More
by LIZ.2712
Employees Worked With
February 27, 2020
From the owner to the salesman to the rest of the staff I was treated with respect. They are professional and pleasant. I feel that I made the right choice and got a good deal. was treated with respect. They are professional and pleasant. I feel that I made the right choice and got a good deal. More
by Fmadia
Employees Worked With
Other Employees :
Bill Marincic, Tony Simone, Cary Peek
