Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,927 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,927 reviews
May 29, 2020
very pleasent I went through a retired sales person Glen and he did all the rest. Nice to Know that a retired sales person after 14 yrs retired can still go back to I went through a retired sales person Glen and he did all the rest. Nice to Know that a retired sales person after 14 yrs retired can still go back to Metro and introduce me too people that listened to him and me to get the job done. Everything went well and I'm happy with how it all went. Thanks Dale More
by DDOWNS
Verified Customer
May 29, 2020
Appreciated the experience i was well taken care of Darlene was second to none because of her disposition it made me relax she is a very valued employee i'm thankful for a nice visit with your dealer Darlene was second to none because of her disposition it made me relax she is a very valued employee i'm thankful for a nice visit with your dealership Robert Bernard More
by YOUKONBOB
Employees Worked With
May 22, 2020
My family and I were extremely pleased with the professionalism, warmth and courtesy of everyone at Metro Ford, especially AJ and TJ! The sales experience was extremely a pleasure and Metro Ford ha professionalism, warmth and courtesy of everyone at Metro Ford, especially AJ and TJ! The sales experience was extremely a pleasure and Metro Ford has earned our confidence. More
by DAVISGO1957
May 20, 2020
Anthony was very patient while searching for a truck for me. Management came out to Say hi during the transaction. I’m very pleased. I would recommend looking here if you want a vehicle. me. Management came out to Say hi during the transaction. I’m very pleased. I would recommend looking here if you want a vehicle. More
by DROHRMILLER
May 19, 2020
I had a great experience with Anthony and JT the negations went smooth and in a timely manor thank you I will be back for my next purchase negations went smooth and in a timely manor thank you I will be back for my next purchase More
by BUGMAN6710
May 19, 2020
Great service as usual this time was just an inspection even with the covid effecting us waiting was safe and comfortable and fast service short wait time even with the covid effecting us waiting was safe and comfortable and fast service short wait time More
by PIZZASEED1
Employees Worked With
May 15, 2020
Yellow wrench light on dashboard Asked what the yellow wrench was on for. They told me to bring in to do a diagnosis on the problem. I find it hard to believe no one knew what the yel Asked what the yellow wrench was on for. They told me to bring in to do a diagnosis on the problem. I find it hard to believe no one knew what the yellow light meant. After a hour they came out and told me I needed a oil change. I asked when I called if I was due for any service and was told no. Can anyone tell me what the yellow light really means, because there is nothing in the service book with the car. Thanks. Donald J LaClair. More
by LACLAIRDONALD69
May 14, 2020
New customer and was extremely impressed with Metro Ford. I was treated like I was a part of the family throughout. A+ experience overall! Thank you! I was treated like I was a part of the family throughout. A+ experience overall! Thank you! More
by KYLE.BREEN1
May 13, 2020
People in the service department were a pleasure to deal with. Even under these trying times they were courteous, ice and professional. Great people in all. with. Even under these trying times they were courteous, ice and professional. Great people in all. More
by rfd230
Employees Worked With
May 12, 2020
Horrible people to do business with. Sales department pushed the purchase of my car just to hide all the problems with it. Then once the problems were found, they gave me the run around and denied it. I pushed the purchase of my car just to hide all the problems with it. Then once the problems were found, they gave me the run around and denied it. I had to fight to have the issues fixed when they should’ve been fixed before the car was put up for sale. The service department gave me quotes for tires that weren’t even the right size and never get back to you on any issue in a timely manner. More
by ERICABRIDEGROOM62
Employees Worked With
Other Employees :
Cary Peek, Tom Miller
