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Metro Ford
Schenectady, NY
4,927 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,927 reviews
June 25, 2020
All of the staff at Metro Ford were extremely helpful in getting me the vehicle I wanted with all of the extras I hoped for. getting me the vehicle I wanted with all of the extras I hoped for. More
by Ann P
Verified Customer
June 25, 2020
My Ford F-150 was serviced in the most professional and courteous way. I was given an awesome loaner to drive. My truck now runs like when I first bought it new! Great customer service! courteous way. I was given an awesome loaner to drive. My truck now runs like when I first bought it new! Great customer service! More
by TOM100ES
Employees Worked With
June 25, 2020
When I scheduled to come back I asked what was going to be the price . I was told that it would be 475 but when it was time to check out it was 505 . But when I came there 2 years ago for the same problem be the price . I was told that it would be 475 but when it was time to check out it was 505 . But when I came there 2 years ago for the same problem I was told that it would be 600 to do the job . Why am I getting all these different price’s. Feel like someone is playing games with me . I rather work with Tom Miller. He keep you up to date about what’s going on with your car . No if you can’t give all these different prices More
by NICOLEBRUCE35
Employees Worked With
Nick
June 25, 2020
Really nice people all around. Bought my used car from here and had it repaired in the body shop. Metro goes above and beyond to accommodate their customers. Dave Carach was especially helpful in explaini here and had it repaired in the body shop. Metro goes above and beyond to accommodate their customers. Dave Carach was especially helpful in explaining the dealership processes to me and making sure I was happy with their service. More
by ADAM_MCCOY
June 25, 2020
Bill was great. I felt he was working to get the best deal possible. He listened to my needs and wants. And he delivered on them. deal possible. He listened to my needs and wants. And he delivered on them. More
by Amh
June 25, 2020
Knowledgeable and patient. Comfortable atmosphere. Ready to answer all my questions with additional information. Ready to show me how all the different "buttons" worked. It was a positive experience to answer all my questions with additional information. Ready to show me how all the different "buttons" worked. It was a positive experience More
by MARIANNEAMATO57
June 25, 2020
Super service-friendly quick and efficient! My 2003 Focus ZX3 (an appreciating classic) began leaking what I thought was transmission fluid. Though I had no appt, I was greeted and served prompt My 2003 Focus ZX3 (an appreciating classic) began leaking what I thought was transmission fluid. Though I had no appt, I was greeted and served promptly at Metro. No leak was found and I was adivised to check all fluids the next morning, as I have extensive auto experience and was a ASE certified tech in my youth. I returned to Metro the next day due to coolant loss, which can be difficult to diagnose, as coolant quickly dries on a hot engine, leaving no trace. The leak (actually two) was found and expertly fixed. The bill was very reasonable and I was back on the road in a couple of hours. More
by jongriffin6
June 20, 2020
Excellent communication, dignosis, and resolution of issues Jay provided excellent communication concerning items that needed to be serviced. The service was completed on a timely basis, and the communication d Jay provided excellent communication concerning items that needed to be serviced. The service was completed on a timely basis, and the communication during the process was excellent, More
by DVLWDLY
Employees Worked With
June 20, 2020
Excellent experience buying a used F-150!! We got lucky when I called Metro Ford and AJ happened to answer the phone. We hit it off right away. He was funny and knowledgeable. He answered my qu We got lucky when I called Metro Ford and AJ happened to answer the phone. We hit it off right away. He was funny and knowledgeable. He answered my questions and understood our situation completely. We were interested in a used F-150. The price online was a good price compared to what we were seeing in the area. AJ made the experience seamless when we sat down to talk numbers. We wanted a good deal and we were not in the mood for the usual back and forth and back and forth. They gave some and we gave some and we came to an agreement we felt good about. Picking up the truck was smooth and easy. We love the truck. Thank you AJ and Metro Ford. More
by jeneefour
Employees Worked With
Aj Denton , Rob Dariano
June 19, 2020
My salesman AJ was great, he answered all my questions and was very helpful. I would definitely recommend going here and having AJ help you. He even through in a new hat with the deal. and was very helpful. I would definitely recommend going here and having AJ help you. He even through in a new hat with the deal. More
by DVDREWWHITE
Employees Worked With
AJ Denton
