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Metro Ford
Schenectady, NY
4,930 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,930 reviews
July 27, 2020
My air conditioner had absolutely no Freon, yet the staff was unable to find a leak. This resulted in my warranty not applying despite the fact that Freon doesn’t just evaporate. Additionally, half of th was unable to find a leak. This resulted in my warranty not applying despite the fact that Freon doesn’t just evaporate. Additionally, half of the staff were not wearing masks properly despite the state requirement for it, and were not socially distancing. More
by Klw
Verified CustomerEmployees Worked With
I don’t know their names.
July 24, 2020
I was in and out much quicker than I expected and the I was in and out much quicker than I expected and the service staff was very helpful. I would definitely recommend Metro Ford to others . I was in and out much quicker than I expected and the service staff was very helpful. I would definitely recommend Metro Ford to others . More
by BELLIED03
Employees Worked With
Roger Gordon
July 22, 2020
As usual, staff were very helpful for my service. Not a word about COVID-19, but I’m sure very safe about it. Thank you. word about COVID-19, but I’m sure very safe about it. Thank you. More
by MUSTANG0055
Employees Worked With
July 21, 2020
Service department was fantastic! Troy was helpful, polite, honest, and communicated well. I was happy with the work done by technicians who addressed the problem my vehicle was brought in for. polite, honest, and communicated well. I was happy with the work done by technicians who addressed the problem my vehicle was brought in for. More
by koors58
Employees Worked With
July 21, 2020
This is my third time with Metro Ford so I would say that I am satisfied. It is also my third lease and my second time with Anthony DeFabio. He really does a fine job!! Plus, the Finance Department was profe I am satisfied. It is also my third lease and my second time with Anthony DeFabio. He really does a fine job!! Plus, the Finance Department was professional, fast and efficient. More
by TCOMANZO
Employees Worked With
July 21, 2020
Very loyal to Metro Ford. They've been helping me w my vehicles for 10+ yrs now. Big thanks to Jay in servicing, very professional and always there to help, huge asset to the company. Also John who does t vehicles for 10+ yrs now. Big thanks to Jay in servicing, very professional and always there to help, huge asset to the company. Also John who does the work, big thanks. Sue always has the best rental cars waiting for me and all my paperwork in order ahead of time... And ofcourse big thanks to Bill Thorpe, great guy.. Just overall great people to do business with. Makes me think of this dealership when deciding on my next car. You want reliability, go there! More
by Erica Bochno
July 21, 2020
Fast courteous service and the car looked great when it was done. Gary was very thorough and walked us through every step of the process. was done. Gary was very thorough and walked us through every step of the process. More
by rocks
July 20, 2020
Dropped car off for what I was told was an Eight am appointment called at 1 pm car still hadn't been looked at. Was given a list of things that needed to be repaired upon arrival at 4:30 pm but no esti appointment called at 1 pm car still hadn't been looked at. Was given a list of things that needed to be repaired upon arrival at 4:30 pm but no estimate as to the cost😩 More
by RMYRPY1989
Employees Worked With
Roger Gordon
July 20, 2020
I was treated very well by the staff, they took the time to make sure I understood the entire process. Robert, my salesman, was knowledgeable and a pleasure to do business with. I would buy here again, no r to make sure I understood the entire process. Robert, my salesman, was knowledgeable and a pleasure to do business with. I would buy here again, no reservations at all. More
by NATEHALL62
Employees Worked With
Rob Dariano
