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Metro Ford
Schenectady, NY
4,933 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,933 reviews
November 23, 2020
Had oil changed and tires rotated. I was happy with the work and it was fone in a timely matter. I will go back in the future. work and it was fone in a timely matter. I will go back in the future. More
by KACURTIS
Verified Customer
November 23, 2020
Was not to be charged for this service. Per Gerry. I don't know what else to say to fill up this space. Disappointed I guess don't know what else to say to fill up this space. Disappointed I guess More
by zimmons
November 20, 2020
I needed some routine maintenance. I had some free time but no appointment. They got me in right away and finished the job quickly. The service team are all so friendly and helpful. but no appointment. They got me in right away and finished the job quickly. The service team are all so friendly and helpful. More
by JNGUNTERT
November 20, 2020
Excellent customer service, parts department workers are friendly and knowledgable. Service department employees are friendly and prices are reasonable. I will be a lifetime customer. friendly and knowledgable. Service department employees are friendly and prices are reasonable. I will be a lifetime customer. More
by LIVMCKINLEYMORGANFIELD
November 20, 2020
Great dealership, great service after the sale, always take care of your needs. They take care of there customers thats why I keep going back. take care of your needs. They take care of there customers thats why I keep going back. More
by ALABUNSKI
November 19, 2020
Absolutely fantastic work on my car! Although I drive an Audi, I always come to Metro because I know I’ll get quality service, they’re honest, and I won’t get robbed as I would of I went to Audi directly! Audi, I always come to Metro because I know I’ll get quality service, they’re honest, and I won’t get robbed as I would of I went to Audi directly! More
by victoria!
November 19, 2020
As always I was met with very kind and helpful service people. They explained what the service entailed. They called me as per agreement of other services required. The car was ready in a reasonable amoun people. They explained what the service entailed. They called me as per agreement of other services required. The car was ready in a reasonable amount of time. Great service as usual. More
by charl5mr
Employees Worked With
Roger Gordon
November 18, 2020
Very Satisfied as always My wife wasn’t able to drive for a few weeks ....so Bill picked up our Explorer for the service request and returned it to us. for a few weeks ....so Bill picked up our Explorer for the service request and returned it to us. More
by MARISAWEEKS1001
November 18, 2020
Trouble was fixed the first time. I waited with the car. I was in and out pretty quickly. Seats were situated so that we weren't very close I was in and out pretty quickly. Seats were situated so that we weren't very close More
by WillowJean
Employees Worked With
November 18, 2020
Latest appointment, 3rd for same problem - “auto stop” malfunction, was blamed on me for not driving enough. MF service reps not considerate and tempered annoyed. malfunction, was blamed on me for not driving enough. MF service reps not considerate and tempered annoyed. More
by RITALOU3
Employees Worked With
