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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
November 19, 2021
Did everything to help. Very nice people to deal with. Professional service that I don’t get at other dealers Professional service that I don’t get at other dealers More
by PWHALEN007
Verified Customer
November 18, 2021
Sales and Service people are friendly. My only complaint is that no one check my brake fluid after the recall service for the master cylinder. Had to buy a pint to top it off (low level lite came on). is that no one check my brake fluid after the recall service for the master cylinder. Had to buy a pint to top it off (low level lite came on). More
by blakea1
Employees Worked With
November 18, 2021
Great service staff. Waiting area is very comfortable. My 2020 Ford Explorer XLT issue was resolved and I was on my way home after only a minimal wait time. My 2020 Ford Explorer XLT issue was resolved and I was on my way home after only a minimal wait time. More
by bob p.
Employees Worked With
November 17, 2021
Troy always takes good care of us even when I’m a little (a lot) rude to him for things that were not his fault. Thank you Troy (a lot) rude to him for things that were not his fault. Thank you Troy More
by ABRA0
Employees Worked With
November 17, 2021
Great service staff. Always treated like a VIP when I drive in. Troy and Jay still rock! drive in. Troy and Jay still rock! More
by IMACBETH
November 17, 2021
Troy Hanlon the Service Manager was atrocious! He was very unprofessional and treated us horribly very unprofessional and treated us horribly More
by JM
Employees Worked With
November 16, 2021
Called and stopped in. Ask for a simple call back to go over my experience at Metro Ford yet no call back ? Bill Thorpe / Tvonne. We’re all busy. But over a week worth of calls asking to speak w over my experience at Metro Ford yet no call back ? Bill Thorpe / Tvonne. We’re all busy. But over a week worth of calls asking to speak with you. Please provide additional training for the following techs. Fred Rose, David Balwit and Nick Saccone. Throwing parts at the owners expense is not a qualified teammate. Please call me at 518-992-9923. Thank you. More
by Ricky
Employees Worked With
November 16, 2021
The service proved by Metro Ford is exceptional. Troy Hanlon is a great team leader. Hanlon is a great team leader. More
by alkaroly
Employees Worked With
November 16, 2021
The Service Representative Don was very professional , informative and really kind. He explained everything that would be done and approximately the amount of time it would take. informative and really kind. He explained everything that would be done and approximately the amount of time it would take. More
by Diane
Employees Worked With
Don
