Metro Ford

Troy was so helpful and kind. He was extremely professional and personable. He did a great job professional and personable. He did a great job More

Metro Ford treats you well to get the sale. The delivery/pick-up experience for us was an abomination. They had a full week to ready the vehicle for us, and 3 days prior to pick-up we provided delivery/pick-up experience for us was an abomination. They had a full week to ready the vehicle for us, and 3 days prior to pick-up we provided insurance, registration and titling info, and the vehicle was fully paid for at the time of the order (4 months prior). Upon our arrival at the dealership for pick-up the dealer installed options we purchased had not been done, our insurance company wasn’t called until we were in the showroom waiting, therefore the Dept of Motor Vehicle paperwork hadn’t been started either. After nearly 3 hours of waiting and watching our salesperson run around like a chicken with its head cut off, we were finally able to take delivery. What should have been a short and exciting transaction quickly became a frustrating, time wasting event. Apparently this dealership doesn’t care about the customer experience very much. We received a request from Ford Motor Company to fill out a survey regarding our experience. Accompanying the request was a note from the dealership asking us to contact the General Manager if we couldn’t rate our experience as ‘excellent’. We called the GM, left a message stating the reason for our call, and asked for a return call. It’s been over 2 weeks and we still haven’t heard from him. We don’t recommend this dealership if you want good customer service. More

They helped find the car that I was looking for in my price range. Dan was great and helped me look at the car that I had my eye on. Both he and JT were respectful and great to work with! price range. Dan was great and helped me look at the car that I had my eye on. Both he and JT were respectful and great to work with! More

Service advisor was friendly and informative. Had a great experience at your dealership. Would recommend sevice at this dealership, as the experience was much better then other dealership previously go great experience at your dealership. Would recommend sevice at this dealership, as the experience was much better then other dealership previously gone to for my 2020 explorer. More

It was a pleasure doing business with Metro Ford. Staff was professional and well informed. A very pleasant experience. was professional and well informed. A very pleasant experience. More

Very Friendly , professional staff made the experience of purchasing my new vehicle stress free. I would definitely consider using metro ford for any of my future purchases. purchasing my new vehicle stress free. I would definitely consider using metro ford for any of my future purchases. More

Sales staff is extremely knowledgeable and was very helpful and informative. Both Rob and AJ are extremely helpful. They both worked to help me build my new 2022 f350 . Highly recommend them !! Appreci helpful and informative. Both Rob and AJ are extremely helpful. They both worked to help me build my new 2022 f350 . Highly recommend them !! Appreciate the atmosphere at Metro . More

AJ was fantastic from start to finish. This was a great experience and we will be buying our next car from Metro Ford! experience and we will be buying our next car from Metro Ford! More

Found a salesman we got to the facts right away, he showed me what he had, found a car that fit, he took care of business. What more would ya want. showed me what he had, found a car that fit, he took care of business. What more would ya want. More

Excellent, no nonsense. Great customer service, I don’t like to have a lot of fluff talk, the salesman was knowledgeable and not pushy and I appreciate that. like to have a lot of fluff talk, the salesman was knowledgeable and not pushy and I appreciate that. More