Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,995 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,995 reviews
August 03, 2024
Absolute worst experience ever. I have full warranty through Ford and my truck is worse than before. It was mis diagnosed, parts broken with installation, wrong parts used. I had to I have full warranty through Ford and my truck is worse than before. It was mis diagnosed, parts broken with installation, wrong parts used. I had to hold their hand through the process to help them fix it. This was a mess and I had to work with Ford North America to fix. I will still have to bring my truck to another place to fix. Easy fix that I could have completed myself, but decided I would use my warranty. More
by EBD
Verified CustomerEmployees Worked With
July 31, 2024
Awesome dealership and staff. worked with u and never pushed.extremely accomadating and super nice staff worked with u and never pushed.extremely accomadating and super nice staff More
by expendable351
July 31, 2024
Salesman could have been more accommodating and helpful when it came to my busy schedule. Wouldn't let me test drive ir even get a key for another car 35 mins before closing time. Said they had to start th when it came to my busy schedule. Wouldn't let me test drive ir even get a key for another car 35 mins before closing time. Said they had to start the closing process Miscommunication for delivery and issues w not having us sign all the paperwork during delivery Was very nice and polite tho. Just seems to be lacking a little More
by Jaxx03084
Employees Worked With
July 31, 2024
Really appreciated the communication, professionalism, and just all-around great job. Definitely would recommend Metro Ford for any service needed and just all-around great job. Definitely would recommend Metro Ford for any service needed More
by Mary R
Employees Worked With
July 31, 2024
Very helpful and easy to work with to purchase a car with my trade in. Answered all my questions and kept me updated on the process through the day my trade in. Answered all my questions and kept me updated on the process through the day More
by PWINCESS
Employees Worked With
Dan Cole
July 29, 2024
Every time I go to the dealership I’m taken care of right away and they explain what is going on with my truck away and they explain what is going on with my truck More
by robo1825
July 27, 2024
I had a 9:30 appointment. My truck got in the shop at 10:45 for a state inspection. I think that over an hour late for an appointment is a bit much. My truck got in the shop at 10:45 for a state inspection. I think that over an hour late for an appointment is a bit much. More
by LAGRANGEW586
Employees Worked With
July 26, 2024
We purchased a Certified Pre-Owned truck from Metro Ford and had a phenomenal experience. Their team was very responsive and negotiation was a breeze. It was worth the two hour drive to Metro after the poor and had a phenomenal experience. Their team was very responsive and negotiation was a breeze. It was worth the two hour drive to Metro after the poor experiences we had at dealers in our area and we saved thousands! I would highly recommend AJ as a salesman. More
by laser5285
Employees Worked With
July 24, 2024
Awesome service, all of our questions were answered, team went above and beyond to make us feel comfortable. We weren’t pushed into anything we didn’t want or could afford. Overall amazing experience from al went above and beyond to make us feel comfortable. We weren’t pushed into anything we didn’t want or could afford. Overall amazing experience from all the employees who helped me lease my dream car! More
by raqueltorrales0
