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Metro Ford
Schenectady, NY
4,801 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,801 reviews
March 05, 2024
Bill picked up my car and returned it when it was done. I let him know I needed service and he scheduled everything. He always makes things easy and stress free! I let him know I needed service and he scheduled everything. He always makes things easy and stress free! More
by Emrenak12
Verified CustomerEmployees Worked With
Bill Hearley
Helpful March 05, 2024
They are willing to work with you but also do not hassle you. Once a deal was made. The process was straight forward. you. Once a deal was made. The process was straight forward. More
by Higginsj2
March 04, 2024
Great Experience, found it online, went in, just as advertised, went home happy.. Special thanks to Darlene for making it a great experience. advertised, went home happy.. Special thanks to Darlene for making it a great experience. More
by danmbiz48
March 04, 2024
Jake and Bill were engaging, listened, were empathetic , knowledgeable, professional and empowered to make decisions to do their job., And they did it well !! knowledgeable, professional and empowered to make decisions to do their job., And they did it well !! More
by erikmattox2
Employees Worked With
Jake Dunican , Bill Marincic
March 04, 2024
I would give high marks for the initial online contacts. Enough information was provided to give a comfortable feeling with the Bronco and dealership. Setting up a test drive was easy. AJ is a terrific s Enough information was provided to give a comfortable feeling with the Bronco and dealership. Setting up a test drive was easy. AJ is a terrific sales person. He has tremendous knowledge about all off road vehicles. His upbeat and positive nature made reaching a deal very smooth. I was able to drive home in my new Bronco in less than 24 hours. I have to give low marks to the financing representative. Dealing with him was brutal. I would have signed anything to get out of his office. He could not operate the computer or touch screens in a reasonable amount of time. Scare tactics on the extended warranties doesn't sit well with the customer. "The computer could shut off and stop feeding oil to the engine." Really? It took almost an hour to sign the papers. Overall a positive experience for me, a new customer to Metro and Ford, More
by rich.craig8
Employees Worked With
AJ Denton 5 stars, Bill Marincic
March 04, 2024
I am very pleased with the service at Metro Ford. My service technician Troy is also attentive to my car's needs. Troy is very pleasant to deal with when I bring in my 2 Ford vehicles for service. My service technician Troy is also attentive to my car's needs. Troy is very pleasant to deal with when I bring in my 2 Ford vehicles for service. More
by fagaa
Employees Worked With
March 02, 2024
JT was cocky and told me he could only get me 22% APR ? ? Saratoga Toyota got me 11% through M&T bank. I also paid $3k less for the same car (2019 Jetta with approx 50k miles). At Metro Ford, as a female, I ? Saratoga Toyota got me 11% through M&T bank. I also paid $3k less for the same car (2019 Jetta with approx 50k miles). At Metro Ford, as a female, I felt as if I had no business negotiating or asking for what I wanted. Almost like the 'boys' were there to tell me what was best for me and what I wanted and needed. Shopping at Saratoga Toyota felt very different - like I was in charge of my car buying experience. So I bought my car from them. More
by Amymkarlnoski
Employees Worked With
Jake
March 01, 2024
Experience was great. Jay got me in and out as quickly as he could. I will recommend Metro to all my friends and family.. Jay got me in and out as quickly as he could. I will recommend Metro to all my friends and family.. More
by TZALONDEK
Employees Worked With
