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Metro Ford
Schenectady, NY
4,994 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,994 reviews
August 22, 2024
Great service. !- and I plan on future business with them !👍👍👍👌. Very accommodating, and can relie on their workmanship !- and I plan on future business with them !👍👍👍👌. Very accommodating, and can relie on their workmanship More
by Sasha
Verified CustomerEmployees Worked With
August 21, 2024
Great experience. Always very easy to talk to. They explain everything if they run into a problem. The reason I keep going back. Always very easy to talk to. They explain everything if they run into a problem. The reason I keep going back. More
by LINDASCIABOTTE
Employees Worked With
August 17, 2024
Great group of people. Very efficient, quick, easy to speak with, they e plain everything they've done and answer any questions you may have about the future life of your Very efficient, quick, easy to speak with, they e plain everything they've done and answer any questions you may have about the future life of your vehicle. Example, they inspected my truck, which passed, and changed my oil. They then told me it was almost time for new tires and when to come back for a new oiil change. I'm very grateful tthat they treated me with so much respect. Other places have tried to con me I to getting unnecessary work done just because I'm a woman and I'm not supposed to know any better. More
by vanessa.parson426
Employees Worked With
August 16, 2024
Went in for the recall on the Explorer backup camera. Now I get the "Reverse breaking not available" warning every time I put it in reverse. Wonderful. Now I get the "Reverse breaking not available" warning every time I put it in reverse. Wonderful. More
by SGW309
Employees Worked With
August 15, 2024
Donal was great. Very personable, knowledgeable and kind. I was kept informed regarding my car, recommended appropriate care, and was extremely responsive. He made my Very personable, knowledgeable and kind. I was kept informed regarding my car, recommended appropriate care, and was extremely responsive. He made my service appointment exceptional. Also, I have to give shout out to the complimentary pick up and drop ride for your service. The gentleman that does that is wonderful. More
by DRGHIMIRE08
Employees Worked With
August 14, 2024
She’s a pure pleasure to deal with even though I had her running in circles between all the vehicles I wanted to look at and try to get. Very patient and explains all details. Looking forward to dealing wit running in circles between all the vehicles I wanted to look at and try to get. Very patient and explains all details. Looking forward to dealing with her for my next vehicle More
by HUSKIES5023
August 14, 2024
Horrible service. Works was under warranty too which should have been easy. Had to help the team diagnose the problem, which I told them I had. Works was under warranty too which should have been easy. Had to help the team diagnose the problem, which I told them I had. More
by EBD
Employees Worked With
August 14, 2024
Great experience, very friendly staff. Nicole was helpful, knowledgeable and very accommodating,It was great working with Nicole, Nicole was helpful, knowledgeable and very accommodating,It was great working with Nicole, More
by philymon04
Employees Worked With
August 13, 2024
Service is an easy task at Metro Ford. You drive in tell them what you need done watch TV the technician come tell you what’s going on you tell them to fix it and it gets done, and done ri You drive in tell them what you need done watch TV the technician come tell you what’s going on you tell them to fix it and it gets done, and done right. Can’t be any easier then that. More
by rpandori
Employees Worked With
Ron
