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Metro Ford
Schenectady, NY
4,975 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,975 reviews
Verified Customer
August 09, 2024
Had a problem with the business manager James Tibbitts during the sales I told him that there would be a payment due on my old truck on July 15th . He told me not to worry about it my old truck would be p during the sales I told him that there would be a payment due on my old truck on July 15th . He told me not to worry about it my old truck would be paid off the next day 7/8/2024 . On July 15 Ford credit took out $338.46 out of my account ( 060588284). He was little to no help with getting a refund back from Ford credit. If he had told me there maybe a problem I would have stopped at my bank on my way home and my auto pay. He never admitted it was his fault and also stopped answering my calls. I just received my refund 8/9/24 after many calls to Ford Credit. I purchased a new Ford Ranger XLT, More
by jag643sr
August 08, 2024
Troy, Service Manager was extremely friendly, caring and accommodating! He provided an explanation of future repairs and their priority to be scheduled. accommodating! He provided an explanation of future repairs and their priority to be scheduled. More
by INSURELACROSSE
Employees Worked With
August 08, 2024
Brought my truck in for routine NYS inspection. It required some front end work. Ron gave me a quote and I said do it. 5 minutes later the technician came in and gave me a detailed explanation as t It required some front end work. Ron gave me a quote and I said do it. 5 minutes later the technician came in and gave me a detailed explanation as to what was to happen. Just like that the work was done efficiently and correctly. Always glad to do business at Metro More
by rpandori
Employees Worked With
Ron
August 08, 2024
Extreme professionalism at all times. I was waited on by a man named Hanlon. He is top-notch. I was waited on by a man named Hanlon. He is top-notch. More
by GPD677
Employees Worked With
August 07, 2024
Darlene was a pleasure to work with, negotiated a fair deal, and made the process easy. I was able to negotiate and complete the transaction entirely by text, email, and Docusign with was a huge convenie deal, and made the process easy. I was able to negotiate and complete the transaction entirely by text, email, and Docusign with was a huge convenience. I would not hesitate to work with Metro Ford and Darlene Shafran in the future. More
by JPATRIE
Employees Worked With
August 07, 2024
Professional Service / have been servicing my trucks for years / quality work and timely / reliable service years / quality work and timely / reliable service More
by CHAMBERS4DPDM
Employees Worked With
August 06, 2024
Troy Hanlon always takes great care of my vehicles and makes sure I am satisfied makes sure I am satisfied More
by Mark J Maloney
Employees Worked With
August 04, 2024
Amazing experience! ! 3rd car we’ve bought from metro and Anthony . We’d recommend Metro Ford to everyone. ! 3rd car we’ve bought from metro and Anthony . We’d recommend Metro Ford to everyone. More
by tfox11
Employees Worked With
