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Merchants Auto

Hooksett, NH

4.5
2,062 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,062 reviews

January 10, 2024

Cory was very kind and helpful when we came in, assisting us thoroughly and answering all our questions. He was transparent and knowledgeable, helping us get into exactly the vehicle I wanted same day. Thank More

by kristen.hanna1123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Normand
Jan 16, 2024 -

Merchants Auto responded

Kristen, thanks so much for taking the time to leave a review. We're happy to hear you had a great experience and our team was able to help get you in a vehicle that you love!

January 06, 2024

Damien is awesome! !!! He helped myself and my daughter get a new car. The team here works to get you what you want. More

by m.gooley73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Surprenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Merchants Auto responded

Thank you for your review. We're glad to have been able to help you both get into great vehicles!

January 04, 2024

I am always pleased working with such great people . I have always gotten my vehicles from Merchants auto.Kurt Swett was very good and Logan Loring was very good we were in and out with in 2 hours. Grea More

by RUSSELLKATHY943
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt Swett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Merchants Auto responded

Russell, thank you for your review and continued business. We're grateful for your recommendation and look forward to working with you again in the future!

January 04, 2024

Top notch service from a great team. Love merchants! I buy all my vehicles from them. More

by jpmccarthybus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Duval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Blanchette
Jan 16, 2024 -

Merchants Auto responded

Thanks for your review and for continuing to trust us with your vehicles! We look forward to working with you again in the future.

January 03, 2024

Michael was a pleasure to work with. He made the experience painless and I would definitely recommend his services. More

by choward2210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Koltz
Jan 03, 2024 -

Merchants Auto responded

Thanks for taking the time to leave a review. We're happy to hear you had a great experience with our team and that Michael was able to help!

December 31, 2023

Like many I don’t like car buying at dealerships. HOWEVER, I just had an excellent experience buying a used Toyota at Merchants Auto in Hooksett, NH. Corey Normand set up a test drive of the car I ha More

by kathleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Normand
Jan 03, 2024 -

Merchants Auto responded

Kathleen, thank you so much for the review. We're so happy to hear that you had a great experience with Corey!

December 29, 2023

Bob was very helpful as a salesman. We purchased a vehicle to use in our business and we found it at Merchants. Thanks. We will see you again for a future vehicle. More

by suemark2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Swett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Labrie
Jan 03, 2024 -

Merchants Auto responded

Sue, thanks for taking the time to leave a review and share your experience. We look forward to helping you in the future!

December 26, 2023

Richard was very helpful and great to work with. The rest has absolutely nothing to do with him. I wish a better inspection and vehicle service was performed though. Tires were not rotated, and I a More

by Dan@csecomm.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Merchants Auto responded

Dan, thanks for sharing your review and feedback. We're glad Richard was able to help!

December 26, 2023

Very patient and helpful in finding me the right vehicle that fit what I was looking for. More

by kmm1287
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Merchants Auto responded

Thanks for sharing your review and congratulations on your new vehicle!

December 26, 2023

failure to communicate with guests regarding pick up time for vehicle. Was told one day and ended up waiting over a week. More

by VANAECIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kurt Swett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Merchants Auto responded

Hi Vanaecia, We're sorry to hear there was a communication error. We strive to make the car buying process as easy as possible and it's clear we missed the mark.

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